PWM Client Service Associate

Morgan-Stanley; Boston (MA); On-site; USD 21,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Job summary

Morgan Stanley in Boston seeks an experienced Registered Client Service Associate to support advisory teams by handling client requests, onboarding, and account administration. You will process money movements, input orders, and help prepare financial plans and client materials.

Ideal candidates bring Series 7/66 licenses, strong communication skills, and a client-focused mindset, with at least four years in the financial services industry.

Qualifications

• Active Series 7 and Series 66 licenses (or Series 63 and 65) required.
• Four or more years of industry experience preferred.
• Strong writing, interpersonal and client service skills.

Responsibilities

• Cultivate and enhance client relationships through active communication and handling client requests.
• Onboard and maintain client accounts, including documentation and risk assessment.
• Input orders and discuss reinvestment options with Financial Advisors.
• Prepare financial plans, client reports and materials for client meetings.
• Support marketing efforts and client events; coordinate schedules and travel as needed.

Skills

Client service

Communication

Microsoft Office

Attention to detail

Team collaboration

Education

Series 7 and Series 66 licenses

High School Diploma / Equivalency

College degree preferred

Tools

Microsoft Office

Job description

Registered Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role thatrequires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.DUTIES and RESPONSIBILITIESCLIENT SUPPORTCultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains currentIdentify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley MobileConfirm authorization and authenticate client when processing requestsOnboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examplesInput orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial AdvisorsPrepare financial plans, client reports, and other materials for client meetingsReview and take appropriate action on client account alertsOTHERPartner with Financial Advisor(s) in developing a business plan and delivering against a client service modelSupport the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminarsActively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training callsPerform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenanceProactively participate in firm initiatives directed by local managementRegularly seek opportunities to use firm resources for peer sharing and collaborating with Financial AdvisorsEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLSEducation and/or ExperienceActive Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)four or more years of industry experience preferredHigh School Diploma/EquivalencyCollege degree preferredKnowledge/SkillsStrong industry, product, and branch procedures knowledgeExceptional writing, interpersonal and client service skillsDetail oriented with superior organizational skills and ability to prioritize tasksStrong computer skills and knowledge of Microsoft Office productsTeam player with the ability to collaborate with othersAbility to work in a fast-paced, evolving environmentGoal oriented, self-motivated and results drivenKnowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accountsReports toBusiness Service OfficerWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Expected base pay rates for the role will be between $15 and $40.87 per hour at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .