Pulmonary Clinic Operations Coordinator

The Johns Hopkins University; Baltimore (MD); Hybrid; USD 52,000 - 68,000; Full time

Job summary

The Johns Hopkins University Department of Pediatrics seeks a full-time Medical Office Coordinator for the Pulmonary division to support daily administrative and patient-centered clinic operations.

You will schedule and register patients in EPIC, handle insurance coordination, and liaise with physicians and staff to ensure seamless care delivery in a high-volume, multi-specialty setting. Location: Hybrid/School of Medicine Campus.

Qualifications

• High school diploma or graduation equivalent.
• Two years of administrative experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.
• Experience in a medical or clinical office environment preferred.

Responsibilities

• Schedule new and follow-up patient appointments and assist with clinic cancellations or rescheduling as necessary.
• Collect insurance information and complete patient registration within EPIC.
• Provide basic billing guidance and direct patients to Johns Hopkins Physician Billing Services or Patient Financial Services as appropriate.
• Support insurance pre-authorization and single-case agreement processes by submitting clinical documentation as directed.
• Coordinate follow-up appointments, testing, and procedures with clear instructions on locations and preparation requirements.
• Contact patients to reschedule appointments when clinic sessions are canceled.
• Perform appointment reminder calls when requested by providers.
• Manage patient-related forms (e.g., disability, FMLA, workers’ compensation, medical assistance) with physician completion and scanning into EPIC.

Skills

Administrative experience

Customer service

Education

High school diploma or GED

Tools

EPIC EMR

Job description

The Johns Hopkins University Department of Pediatrics seeks a full-time Medical Office Coordinator for the Pulmonary division to support daily administrative and patient-centered clinic operations.

You will schedule and register patients in EPIC, handle insurance coordination, and liaise with physicians and staff to ensure seamless care delivery in a high-volume, multi-specialty setting. Location: Hybrid/School of Medicine Campus.