PUC Compliance Supervisor

PowerLines; Honolulu (HI); On-site; USD 69,300 - 84,700; Full time

Job summary

A government agency in Honolulu is seeking a qualified candidate for a position responsible for overseeing compliance activities. The ideal candidate should have a bachelor's degree, supervisory experience, and strong communication skills. This role involves managing investigations, coordinating outreach activities, and ensuring adherence to regulations. The starting salary is $77,000 annually.

Qualifications

• Two years of experience in program development and implementation.
• Minimum one year of supervisory experience is required.
• Ability to deliver effective communication in various formats.

Responsibilities

• Oversee activities related to the supervision of Compliance Specialists.
• Conduct investigations and ensure compliance with regulations.
• Manage community engagement and educational outreach.

Skills

Supervision

Program development

Investigation techniques

Excellent English communication

Problem analysis

Education

Bachelor's degree

Master's degree (preferred)

Job description

Recruitment Information

State of Hawaii, Department of Commerce and Consumer Affairs, Public Utilities Commission. Position located on the Island of Oahu in Downtown, Honolulu.

Starting Salary: $77,000 annually — $6,417 monthly.

If you have any questions regarding this non-civil service exempt position, please contact the PUC office at [phone], Monday‑Friday, 7:45 am‑4:30 pm, HST.

The State Recruiting Office will refer all inquiries regarding this exempt position to the Department of Commerce and Consumer Affairs, Public Utilities Commission.

Duties Summary

The Public Utilities Commission (“Commission”) regulates all chartered, franchised, certificated, and registered public service companies operating in the State of Hawaii that provide electricity, telecommunications, gas, private water and wastewater, motor and water carrier transportation services and other entities as required by law. The Commission has statutory authority to enforce applicable State statutes, to establish and enforce administrative rules and regulations, and to set policies and standards. The Commission also oversees the administration of a One Call Center that provides advance warning to excavators, the Telecommunications Relay Services (TRS) fund, and the Public Benefits Fee surcharge, which funds energy‑efficiency programs on the islands.

The Office of the Executive Officer plans, directs, and manages the daily operations of the Commission to ensure efficient use of its resources in meeting its missions and organizational goals and objectives. Functional areas include administrative services (e.g., budget, fiscal, procurement of goods and services, human resources, case management and clerical support), use of information technology, audit and technical review of regulated entities’ financial and engineering activities, internal and external communications, government affairs and the Commission’s outreach and compliance efforts.

The Commission’s Consumer Affairs and Compliance Section (CACS) establishes and maintains contact with regulated entities, government agencies, and the public; disseminates public information; provides investigation, complaint resolution, and enforcement services; and conducts community outreach and educational services on behalf of the Commission.

Purpose of the position: Under the direction of the CACS Officer, this position is responsible for the oversight and administration of the Commission’s activities and functions relating to the supervision of the Compliance Specialists and Investigators, including investigations into and compliance with chartered, franchised, certificated, and registered public service companies, education and community engagement, and miscellaneous duties as assigned.

Minimum Qualification Requirements

A. Knowledge: Principles and practices of supervision and program development, implementation, and evaluation; principles and techniques in developing informational and educational campaigns; principles and practices of investigations, including familiarity and interpretation of laws and rules, and rules of evidence; instructional methods and techniques; and report writing.

B. Skills/Abilities: Plan, organize, direct, coordinate, develop and supervise employees in the section; efficiently manage multiple projects within specified timetables; work independently to develop, provide, and deliver accurate and sound communications effectively in writing, orally, and electronically with exceptional command of the English language; establish and maintain effective and cooperative working relationships; maintain confidentiality; learn, apply, and explain in an easy‑to‑understand manner the Commission’s general orders, rules, tariffs, decisions and orders, operations, policies, and activities; plan, implement, and evaluate programs; operate a motor vehicle; define, analyze, and provide alternative course of action to problems; and maintain regular attendance.

C. Education: Graduation from an accredited college or university with a bachelor’s degree. The educational training must demonstrate possession of a high degree of English language skills. A master’s or other advanced degree is preferred but not required.

D. Experience: Two (2) years of progressively responsible professional experience in areas of program development and implementation, and compliance, enforcement and/or investigation activities. An advanced degree from an accredited college or university in a relevant field may be substituted for one (1) year of the required experience. Minimum one (1) year of supervisory experience, which includes planning and directing the work of others; assigning and reviewing their work; advising and guiding them on difficult problem areas; timing and scheduling their work; and training and developing new employees.

Other Information

This position is exempt from the civil service and considered temporary in nature. Therefore, if you are appointed to the position, your employment will be considered to be “at will,” which means that you may be discharged from your employment at the prerogative of your department head or designee at any time.

Submit resume & Form 278 via email to: Department of Commerce and Consumer Affairs Public Utilities Commission Personnel Office: [e-mail]. Form 278 can be found at Public Utilities Commission | PUC Employment Opportunities (hawaii.gov).

Direct all inquiries regarding this position to: The PUC office at [phone] Monday‑Friday, 7:45 am‑4:30 pm, HST.

NOTE: The State Recruiting Office will refer you to the Department of Commerce and Consumer Affairs regarding this exempt position. Recruitment# EX-122818.

Employer: State of Hawai‘i.

Address: DHRD - Employee Staffing Division
235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437

Phone: 808‑587‑1111 or 1‑877‑447‑5990 (TTY).