PUBLIC UTILITIES COMMISSION DISTRICT REPRESENTATIVE - HILO, HAWAII ISLAND

State of Hawai'i; Honolulu (HI); On-site; USD 62,000 - 75,000; Full time

Job summary

State of Hawai'i's Public Utilities Commission seeks a staff analyst to represent the PUC across neighbor island districts. The role conducts field visits, responds to consumer complaints, and pursues problem resolution with utilities and transportation companies.

The position also involves fact finding, report preparation, and acting as a liaison with state and local agencies. A valid driver's license is required and a bachelor’s degree is essential.

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• Two and one-half years of professional work experience with analytical tasks and report writing.
• At least one year of professional work with significant public contact.
• Driver's license required.

Responsibilities

• Represent the Public Utilities Commission for an assigned county-wide district.
• Conduct field visits with utility/transportation companies and respond to customer complaints.
• Conduct fact finding, resolve problems locally or recommend disposition to the PUC.
• Prepare and submit reports; liaison with State, municipal, and other agencies and the public.

Skills

Analytical skills

Report writing

Public liaison

Education

Bachelor's degree

Job description

Recruitment Number 26-0324

The current vacancy is with the Department of Commerce & Consumer Affairs, Public Utilities Commission.

Salary: $5,527 to $6,728 per month (SR-22, Step D to I)

The current vacancy position serves as a representative of the Public Utilities Commission (PUC) for an assigned county-wide neighbor island district; conducts field visits with utility/transportation companies; responds to customer complaints, conducts fact finding, and attempts to resolve problems locally, or recommends disposition to the PUC; prepares and submits reports; serves as liaison with State, municipal, and other agencies and the public; and performs other related duties as assigned.

Work involves monitoring, investigating, and reporting on utility and transportation companies for compliance with PUC laws, rules and regulations; responding to consumer complaints and attempting to bring involved parties to a mutual resolution; providing information and serving as liaison with local agencies and the public with regard to PUC rules, laws and regulations and requirements.

To qualify, you must meet all of the following requirements:

Legal Authorization to Work

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Basic Education

Bachelor's degree from an accredited four-year college or university.

General Experience

Two and one-half (2-1/2) years of progressively responsible professional work experience which demonstrated a high degree of analytical skill involving the ability to collect, analyze and evaluate facts; identify problems and alternative solutions and their advantages and disadvantages and develop logical recommendations for a course of action; and the ability to read, comprehend and interpret complex material such as State statutes and/or Federal regulations and draft comprehensive reports of findings and conclusions. The experience must also have involved narrative report writing and demonstrated the ability to deal effectively with others.

In addition, either concurrently or separately, at least ONE (1) year of responsible professional work experience which involved significant public contact and demonstrated the ability to establish and maintain good working relationships with others

Substitutions Allowed

Relevant substitutions as described in the Minimum Qualification Requirements, will apply.

Driver's License

Applicants must possess a valid driver's license at the time of appointment.

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, see https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

for Important Information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.