PUBLIC UTILITIES COMMISSION DISTRICT REPRESENTATIVE - HILO, HAWAII ISLAND

Hawaii Public Utilities Commission; South Carolina; On-site; USD 62,000 - 75,000; Full time

Job summary

Hawaii Public Utilities Commission is seeking a field-based inspector to represent the agency across a county-wide neighbor island district. You will conduct field visits with utility and transportation companies and respond to customer complaints.

The role requires preparing reports, serving as liaison with state and local agencies, and ensuring compliance with PUC rules. Strong analytical and communication skills, plus a valid driver's license, are required.

Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• Two and a half (2-1/2) years of progressively responsible professional work experience with analytical skills and report writing.
• At least one year of professional work experience with significant public contact.
• Valid driver’s license at time of appointment.

Responsibilities

• Represent the PUC for a county-wide neighbor island district; conduct field visits with utility/transportation companies; respond to customer complaints and draft findings.
• Monitor and report on utility/transportation companies for compliance with PUC rules; liaise with state, municipal and other agencies; provide information to the public.

Skills

Analytical skills

Report writing

Public contact

Driver's license

Education

Bachelor's degree

Job description

Recruitment Information

Recruitment Number 26-0324

Salary: $5,527 to $6,728 per month (SR-22, Step D to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

Duties Summary

The current vacancy position serves as a representative of the Public Utilities Commission (PUC) for an assigned county-wide neighbor island district; conducts field visits with utility/transportation companies; responds to customer complaints, conducts fact finding, and attempts to resolve problems locally, or recommends disposition to the PUC; prepares and submits reports; serves as liaison with State, municipal, and other agencies and the public; and performs other related duties as assigned.

Work involves monitoring, investigating, and reporting on utility and transportation companies for compliance with PUC laws, rules and regulations; responding to consumer complaints and attempting to bring involved parties to a mutual resolution; providing information and serving as liaison with local agencies and the public with regard to PUC rules, laws and regulations and requirements.

Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Legal Authorization to Work:

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Basic Education: Bachelor's degree from an accredited four-year college or university.

General Experience: Two and one-half (2-1/2) years of progressively responsible professional work experience which demonstrated a high degree of analytical skill involving the ability to collect, analyze and evaluate facts; identify problems and alternative solutions and their advantages and disadvantages and develop logical recommendations for a course of action; and the ability to read, comprehend and interpret complex material such as State statutes and/or Federal regulations and draft comprehensive reports of findings and conclusions. The experience must also have involved narrative report writing and demonstrated the ability to deal effectively with others.

In addition, either concurrently or separately, at least ONE (1) year of responsible professional work experience which involved significant public contact and demonstrated the ability to establish and maintain good working relationships with others.

Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.

Driver's License: Applicants must possess a valid driver's license at the time of appointment.

The information provided above represents a summary of the complete Minimum Qualification Requirements.

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.