PubSec Account Development Executive

SHI International Corp.; Dallas (TX); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k)

Flexible spending

Job summary

SHI International Corp. is seeking a PubSec Account Development Executive based in Dallas, Texas. This hybrid role involves cold calling and maintaining relationships with customers in the Public Sector.

The ideal candidate will have a Bachelor’s Degree, a minimum of 2 years in Customer Service or Inside Sales, and strong skills in communication and prospecting. The position offers an estimated annual pay range of $50,000 - $60,000, including benefits.

Qualifications

• Minimum 2 years of Customer Service and/or Inside Sales experience.
• Ability to cold call and create new business opportunities.
• Ability to grow existing customer relationships.

Responsibilities

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone.
• Assist customers in managing their IT environment.

Skills

Cold calling

Customer Service

Microsoft Office Tools

Project management

Education

Bachelor’s Degree or equivalent work experience

Job description

Job Summary

The PubSec Account Development Executive’s purpose is to build a book of business and sell to SHI’s customers within an assigned territory within the Public Sector. They will profile accounts through cold calling and prospecting while developing and maintaining customer relationships in their territory. This is a hybrid position that requires reporting part‑time to the North Texas office, minimum 3 days per week.

Role Description

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best‑in‑class customer experience.
• Collaborate and co‑sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Behaviors and Competencies

• Collaboration: Demonstrate willingness to contribute to team tasks and responsibilities when assigned.
• Communication: Communicate simple ideas and information clearly.
• Consultative Sales: Demonstrate willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service: Provide responsive and courteous assistance to customers.
• Flexibility: Adjust to changes in tasks and responsibilities when required.
• Listening: Demonstrate attentive listening in conversations, understanding the information as it is directly presented.
• Organization: Maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem‑Solving: Demonstrate willingness to address and resolve problems when they arise.
• Prospecting: Understand basic principles of prospecting and identify potential leads when provided with a list or database.
• Self‑Motivation: Take on tasks and responsibilities independently when assigned.
• Time Management: Understand importance of time management and prioritize tasks to meet deadlines.
• Willingness to Learn: Show interest in learning new things and seek opportunities for personal and professional development.

Skill Level Requirements

• Ability to cold call and create new business opportunities - Basic
• Ability to grow existing customer relationships - Basic
• Ability to learn new concepts and processes quickly - Basic
• Proficiency in customer outreach and delivering tailored customer service solutions - Basic
• Proficiency in Microsoft Office Tools - Basic
• Proficiency in project management - Basic

Other Requirements

• Minimum Bachelor’s Degree or equivalent work experience
• Minimum 2 years of Customer Service and/or Inside Sales experience
• 10% of in‑market travel as needed

The estimated annual pay range for this position is $50,000 - $60,000 which includes a base salary and bonus. Benefits may include medical, vision, dental, 401(k) and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status