Publisher Relations Manager

Hireload; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible work setup: remote/hybrid/ons

Professional growth: courses and local

Performance-based reviews

22 paid days off per year

Comprehensive medical insurance

Vibrant corporate culture activities

Job summary

SmartyAds is seeking a proactive Account Management professional in the United States to onboard publishers, monitor performance, and drive optimizations on the platform.

You will collaborate with Operations, Sales and Finance to ensure excellent service, resolve technical issues with the tech team, and present live product demos to potential customers. The role emphasizes client relations and revenue growth.

Qualifications

• 1+ year of experience in customer service.
• Upper-intermediate English proficiency.
• Excel and Google Drive proficiency required.
• IT experience 1+ year is a plus.
• Experience with Google Ad Manager 360 is a huge plus.

Responsibilities

• Process incoming publisher registrations and onboard them to our platform.
• Proactively monitor customer accounts, analyze performance and reach out to publishers to offer optimizations.
• Collaborate with Operations, Sales and Finance to deliver the best possible service.
• Resolve technical issues in cooperation with the tech team.
• Execute product demos for potential customers.
• Aim to increase revenue for publishers on the platform.
• Maintain warm and friendly relationships with all clients.

Skills

Upper-intermediate English

Excel

Google Drive

Customer service

IT experience

Google Ad Manager 360

Tools

Google Ad Manager 360

Job description

Location: United States

Main responsibilities:

• Process incoming publisher registrations and onboard them to our platform

• Proactively monitor customer accounts, analyze their performance and reachout to publishers to offer optimizations where relevant.

• Work with departments of Operations, Sales and Finance so best possibleservice is delivered to customer.

• Resolve technical issues in cooperation with the tech team.

• Execute product demos for potential customers.

• Ensure an increase in the profit made by publishers on our platform.

• Maintain warm and friendly relationships with all the clients.

Hard skills:

• Upper-intermediate English.

• Knowledge of Google Drive tools and MS Excel required.

• Experience in customer service/customer support (1+ year) required.

• Experience in IT (1+ year) will be a plus.

• Experience with Google Ad Manager 360 will be a huge plus.

Soft skills:

• Ability to think critically and analyze the data.

• Result-oriented with good problem-solving and prioritization skills.

• Client-oriented.

• Empathy and negotiation skills.

• Be attentive to details.

• Have strong organizational skills.

• Be able to work in conditions of multitasking

• High degree of autonomy.

Benefits:

• Flexible work setup: Choose between fully remote, hybrid, or office-based in Kyiv with refreshments/snacks and dedicated spaces for relaxation and leisure activities.

• Professional growth: Join a strong team, access courses and conferences, and utilize our electronic library for continuous learning.

• Performance-based annual compensation reviews.

• Work-life balance: Enjoy 22 paid days off per year.

• Well-being support: Comprehensive medical insurance, paid sick leaves, access to a corporate psychologist ans sports compensation.

• Vibrant corporate culture: Offsite parties, celebrations, team-building activities, sporting events, and corporate gifts/bonuses.

Opportunities for growth

At SmartyAds, we are deeply committed to your personal and professional growth. We value your development and career progression, and we're proud to share that over 90% of our managerial positions are occupied by individuals who have grown within our own ranks.

As a logical development of your career, you can potentially expect growth to a more senior position in Account Management. However, your journey with us is not confined to the path of Account Management. We provide a diverse range of opportunities where you can fully unleash your potential.

So, dream big and set significant goals. Your potential for growth here knows no bounds, and your success is our success.