Public Utility Billing Specialist

City of Coconut Creek; Pompano Beach (FL); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Holidays

Vacation Leave

Medical Coverage

Wellness Programs

Job summary

City of Coconut Creek is seeking a Meter Service Worker to perform intermediate-level utility billing tasks in the Finance and Administrative Services department. You will manage account setup, meter allocations, and final billing while ensuring accuracy and timely processing.

The role requires strong analytical and customer service skills, with regular interaction with residents and city staff. Typical hours are Monday–Thursday, 7:00 A.M.

Qualifications

• High school diploma or GED required.
• Two years or more experience with a utility billing system.
• Knowledge of policies and procedures related to billing and customer service.

Responsibilities

• Set up, maintain, and close customer accounts and meters.
• Process recurring utility billing cycles and validate readings.
• Coordinate meter reading and data reconciliation within the billing system.
• Handle delinquent account collections and payment arrangements.
• Respond to customer inquiries via phone and email with excellent service.
• Support billing system enhancements and cross-department collaboration.

Skills

analytical

customer service

communication

data entry

problem solving

Education

High school diploma or GED

Two years’ experience with utility billing system

Tools

Microsoft Office

Utility billing software

Job description

City of Coconut Creek is seeking a Meter Service Worker to perform intermediate-level utility billing tasks in the Finance and Administrative Services department. You will manage account setup, meter allocations, and final billing while ensuring accuracy and timely processing.

The role requires strong analytical and customer service skills, with regular interaction with residents and city staff. Typical hours are Monday–Thursday, 7:00 A.M.