Public Utilities Enforcement Investigator – District 3

Grambling State University; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Louisiana Public Service Commission in Baton Rouge is seeking an Enforcement Agent to interpret and enforce LPSC rules across gas, water, electric, and telecommunications sectors. The role covers District 3 (10 parishes) and requires travel to meet with consumers, parish officials, and utility personnel.

Ideal candidates have 3 years of relevant enforcement experience or 6 years in any field, or a bachelor’s degree, with a valid Louisiana driver’s license.

Qualifications

• Three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or in law enforcement.
• Six years of full-time work experience in any field.
• A bachelor’s degree.
• Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• Possession of a current Louisiana driver's license.

Responsibilities

• Works independently, maintaining extensive knowledge of the industries regulated by the LPSC and the LPSC rules and regulations that apply to these industries
• Establishes and maintains good working relationships with officials of utility companies, related to federal and state agencies, and the general public
• Investigates complex customer utility complaints filed within the District. Obtains and interprets all information necessary to mediate and resolve disputes
• Investigates complaints of illegal activity which may require field inspections of utility facilities
• Maintains working knowledge of policies and guidelines set forth by the LPSC Transportation Division regarding motor carriers
• Maintains a Daily Vehicle Log of travel in assigned state vehicle

Skills

Accepting Direction

Focusing on Customers

Communicating Effectively

Education

Bachelor's degree

Job description

Louisiana Public Service Commission in Baton Rouge is seeking an Enforcement Agent to interpret and enforce LPSC rules across gas, water, electric, and telecommunications sectors. The role covers District 3 (10 parishes) and requires travel to meet with consumers, parish officials, and utility personnel.

Ideal candidates have 3 years of relevant enforcement experience or 6 years in any field, or a bachelor’s degree, with a valid Louisiana driver’s license.