Public Utilities Customer Service Associate I

City of Mount Dora

Florida

On-site

USD 35,000 - 46,000

Full time

2 days ago

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Job summary

City of Mount Dora is seeking a detail-oriented Customer Service Representative I to serve as the primary contact for the public regarding City utilities and services. The role requires professionalism, cash handling, data entry, and strong communication skills.

The position is full-time and based in Mount Dora, FL, with typical business hours. The successful candidate will have at least a high school diploma or GED and two years of customer service experience, plus the ability to balance cash

Qualifications

High School diploma or GED required.
Minimum two (2) years customer service experience.
Must be bondable.
Complete the required NIMS training within 6 months of probation.

Responsibilities

Greets and assists customers in a pleasant and professional manner regarding City utility services and general inquiries.
Receives and processes customer payments and makes change for cash payments.
Responsible for counting and balancing all cash and payments received.
Maintains records, posts data and performs arithmetic calculations.
Enters data for new and terminated customers; answers inquiries by telephone, in person and by mail.
Prepares bank deposits on occasion.
Interprets and applies City policies and procedures in daily operations.
Prepares and completes work orders for City services.
Operates general office equipment and assists with customer service functions.
Performs other duties as assigned by supervisor.