Public Space Ops Lead - Guest Experience & Training

001 Seminole Hard Rock Hollywood; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a dedicated Executive/Assistant Executive Housekeeper for Public Space to ensure smooth operations and high-quality guest service. The role requires supervising housekeeping staff and maintaining standards across public areas within a dynamic casino resort environment.

Responsibilities include staffing, evaluations, training, policy improvements, and diligent inspections, with emphasis on safety and guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Two (2) year college degree preferred.
• Minimum (1) year of housekeeping or custodial staff supervision experience or a combination of education and/or experience.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Prepares work schedules and conducts employee evaluations.
• Assists in hiring and establishing training programs for personnel.
• Recommends adjustments to policies or guest room services to more effectively service the guest.
• Conducts detailed inspections to ensure adherence to departmental policies and to identify problems.
• Promotes positive public/employee relations at all times.
• Perform other duties as assigned.

Skills

Staff supervision

Public space cleaning

Customer service

Education

Two year college degree preferred

High School Diploma or equivalent

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a dedicated Executive/Assistant Executive Housekeeper for Public Space to ensure smooth operations and high-quality guest service. The role requires supervising housekeeping staff and maintaining standards across public areas within a dynamic casino resort environment.

Responsibilities include staffing, evaluations, training, policy improvements, and diligent inspections, with emphasis on safety and guest satisfaction.