Public Space Attendant - Guest Experience

Hyatt Centric Congress Avenue Austin; Austin (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt Centric Congress Avenue Austin is seeking a Public Area Attendant/Cleaner to keep our downtown hotel’s public spaces pristine and inviting. You will also assist with guest room needs as required, delivering towels, amenities, and friendly service to guests.

This role supports a brand-new hotel and works as part of a team dedicated to exceptional guest experiences in a dynamic hospitality environment.

Responsibilities

• Maintain the cleanliness and presentation of all public areas, including lobbies, hallways, elevators, meeting spaces, and other guest-facing areas.
• Clean and restock lobby restrooms, including mopping floors, dusting surfaces, replenishing paper products, and refilling soap dispensers.
• Provide outstanding guest service by answering questions, offering directions, and assisting with guest requests.
• Deliver towels, toiletries, and other guest amenities as needed.
• Collect, remove, and properly dispose of trash and recycling throughout the property.
• Vacuum, sweep, mop, and maintain public spaces to ensure a welcoming atmosphere.
• Identify and report maintenance or safety concerns to the appropriate department.
• Support housekeeping operations with additional cleaning tasks as needed.
• Perform other duties as assigned to support hotel operations and guest satisfaction.

Skills

Attention to detail

Guest service

Teamwork

Hospitality mindset

Job description

Hyatt Centric Congress Avenue Austin is seeking a Public Area Attendant/Cleaner to keep our downtown hotel’s public spaces pristine and inviting. You will also assist with guest room needs as required, delivering towels, amenities, and friendly service to guests.

This role supports a brand-new hotel and works as part of a team dedicated to exceptional guest experiences in a dynamic hospitality environment.