Public Space Attendant

Crestline Hotels & Resorts; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Public Space Attendant and ensure the cleanliness and organization of hotel spaces. In this role, you'll interact with guests and work to resolve their inquiries while contributing to a welcoming environment. We're looking for individuals with a high school diploma and a passion for customer service to join our team in Virginia Beach!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Leave

401(k)

Qualifications

• No prior experience required.
• Must have a good understanding of the English language.
• Previous customer service experience preferred.

Responsibilities

• Maintain cleanliness and organization of public spaces.
• Monitor and respond to guest inquiries and complaints.
• Inspect and report conditions of furnishings and areas.

Skills

Interpersonal Skills

Attention to Detail

Problem Solving

Education

High School Graduate or GED

Job description

Join to apply for the Public Space Attendant role at Crestline Hotels & Resorts

2 days ago Be among the first 25 applicants

Join to apply for the Public Space Attendant role at Crestline Hotels & Resorts

Westin Virginia Beach Town Center is looking for a candidate who likes to interact with guest and keep our public spaces clean.

We offer Medical, Dental, Vision, Disability Insurance, Paid Leave and 401(k).

Come join our team!

Overview

The Public Space Attendant will clean and maintain all items and surfaces in designated areas, ensuring hotels standards of cleanliness.

Potential Career Paths

Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.

Key Duties & Responsibilities

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys, radio and beeper.
• Review assignment sheet and update completed assignments.
• Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
• Review assigned area and complete general removal of any trash or debris.
• Stock cleaning carts with designated supplies and equipment.
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces. Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace and clean machines. Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
• Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
• Sweep front entrance daily.
• Clean public area windows.
• Clean ceiling vents in public spaces.
• Shampoo carpets. Strip and wax floors.
• Maintain clean fitness center on a daily basis.
• Sweep and rinse off the pool deck daily (if applicable).
• Remove soiled towels from pool area and return them to Laundry (if applicable).
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of hotel property.
• Ensure that all floor care equipment is thoroughly cleaned after use.
  
  

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• No prior experience required.
• Must have good understanding of the English language.
• Previous customer service experience preferred.
  
  

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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