Public Shelter Services Associate

City and County of San Francisco

San Francisco (CA)

On-site

USD 60,000 - 75,000

Full time

6 days ago

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Job summary

City and County of San Francisco is seeking a Temporary Provisional Shelter Service Representative with a focus on courteous, informative public interactions and animal care tasks at the Animal Care & Control facility located at 1419 Bryant Street. The role involves explaining laws, assisting with surrender/adoption processes, and documenting transactions in the shelter database.

A valid California Driver's License is required.

Qualifications

Six months experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility.
Two years experience as a customer service representative in an office or facility with heavy face-to-face public contact.
Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver's License.

Responsibilities

Courteously and effectively provides animal care and control services, information and assistance to the public, both in person and by telephone; resolves issues from the public, often under stressful conditions due to the emergent nature of the work.
Educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals; provides information on pet adoption, spay and neuter services, pet training and other animal-related services; promotes good public relations; provides information on opportunities for volunteer work and donations.
Clearly and accurately explains state and local laws and ordinances, departmental policies and procedures, and information regarding pet ownership, licensing, adoption, redemption, surrender and/or other animal-related issues to members of the public.