Animal Care & Control Customer Advocate

City and County of San Francisco; San Francisco (CA); On-site; USD 70,000 - 89,000; Full time

Job summary

City and County of San Francisco is seeking a Shelter Service Representative for the Animal Care & Control division, located at 1419 Bryant Street. This full-time Civil Service role supports the Office of the City Administrator and SFACC in providing animal care, licensing, adoption, and public information services.

The position requires strong customer service skills, the ability to work in a dynamic setting, and a California Driver's License.

Qualifications

• Six months experience providing customer services in an animal care and control operation or related animal welfare/protection facility.
• Two years experience as a customer service representative in an office or facility with heavy face-to-face public contact.
• Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver's License.

Responsibilities

• Courteously and effectively provides animal care and control services, information and assistance to the public, both in person and by telephone; resolves issues from the public, often under stressful conditions due to the emergent nature of the work.
• Educates the public about animal issues and responsible pet ownership and promotes humane treatment; provides information on pet adoption, spay/neuter, licensing, and other animal-related services.
• Explains state and local laws, departmental policies and procedures, and information on pet ownership, licensing, adoption, and surrender to the public.
• Assists the public to surrender, redeem and adopt animals in accordance with laws; interviews adopters and follows up on information; reunites lost animals with owners or places new homes.
• Handles animals humanely and safely; transports animals to adoption events, veterinary care, or other shelters; performs errands as needed.
• Records transactions at the shelter; maintains records; uses a computer to access and update shelter database; reconciles invoices.
• Collects and processes information for dog licensing; issues licenses and citations.
• Collects fees, produces receipts, makes change and balances daily receipts.
• Receives, records and relays requests for routine and emergency services; communicates with personnel via two-way radio.
• Ensures cleanliness and neatness of work area.
• Performs related duties as assigned.

Skills

Customer service

Public interaction

Job description

City and County of San Francisco is seeking a Shelter Service Representative for the Animal Care & Control division, located at 1419 Bryant Street. This full-time Civil Service role supports the Office of the City Administrator and SFACC in providing animal care, licensing, adoption, and public information services.

The position requires strong customer service skills, the ability to work in a dynamic setting, and a California Driver's License.