Public Services Team Leader

Washington--centerville-Public-Librar; Centerville (OH); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

OPERS retirement contribution

Vision, Cancer, Term Life insurance

Ohio Deferred Compensation Program

Employee Assistance Program

Discounted gym membership

Job summary

Washington-Centerville Public Library in Centerville, OH is seeking a a Public Services Team Leader to supervise a small desk staff and deliver premier front desk service. You will guide patrons, assist with checkout, and ensure a library experience that delights customers across fast-paced shifts.

The role requires a Bachelor's degree or equivalent experience, five years in customer service, and three years of supervisory experience.

Qualifications

• Bachelor's Degree required or equivalent experience.
• Minimum of three years of supervisory experience with directly-reporting staff.
• Strong customer service orientation with five years serving the public.
• Minimum of two years of project management and training experience.
• Excellent written and verbal communication skills.
• Experience with desktop publishing, web, and MS Office software.
• Demonstrated ability to lead in a team environment.

Responsibilities

• Train, supervise, develop, and evaluate personnel.
• Mentor and coach departmental work performance.
• Coordinate, assign, and oversee tasks and projects.
• Interview and help recommend candidates for open positions.
• Provide outstanding customer service both in person and by phone.
• Circulation desk duties, including check-in, check out, holds.
• Assist patrons with library catalog and services.
• Lead at desk with sorting and shelving tasks.
• Be a strong team player and collaborate with staff.

Skills

Supervisory experience

Customer service

Project management

MS Office

Communication skills

Time management

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Desktop publishing

Web tools

Library catalog systems

Job description

• Location 111 West Spring Valley Pike,Centerville, OH, 45458,United States
• Base Pay $25.10 / Hour
• Relocation Expense Covered No
• Employee Type Exempt-FT
• Required Degree NONE
• Manage Others Yes

• Name Don Salvatore
• Email [e-mail]

The Washington-Centerville Public Library is a busy, mid-sized suburban library, serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township. Our customer service philosophy is to make patrons our top priority by offering unparalleled service. Our goal is to assist patrons in any way we can in their pursuit of enrichment. As a Public Services Team Leader, you will supervise a small team in providing premiere front desk service; greeting and guiding patrons and assisting them with checkout, always with an eye on creating a library experience that continuously delights and enchants each of our patrons. This role is ideal for someone who loves working with people, brings positive energy to every shift, and thrives in a sometimes fast-paced customer service environment.

Essential Duties & Responsibilities:

• Train, supervise, develop, and evaluate personnel in areas of responsibility; provide developmental and corrective feedback as required; make recommendations regarding promotions and other changes in classification
• Mentor and coach departmental work performance and identify ways to motivate and give feedback to team members
• Coordinate, assign, and oversee tasks and projects as needed
• Interview and help recommend candidates for open positions
• Provide outstanding, pleasant, professional customer service both in person and over the phone
• Circulation desk duties, including check-in, check out of materials, placing holds, and registration of patrons
• Answer patron questions, and provide assistance and instruction to patrons on use of the library, library catalog, and other library services
• Process Search Ohio/Ohio Link requests as needed, including paging lists; unpack, check in, and label materials; prepare materials for outgoing requests and returns
• Be a strong team player, assisting teammates and performing all sorting, shelving, and other non-patron duties while at the desk
• Provide basic reader’s advisory to patrons
• Read and review library communications, email, intranet and manuals
• Other tasks as assigned

Requirements

• Bachelor's Degree required or equivalent experience
• Library experience preferred
• Minimum of three years of supervisory experience with directly-reporting staff; knowledge of motivation and mentoring techniques and a collaborative work style
• Strong customer service orientation with five years of experience serving the public
• Minimum of two years of project management and training experience
• Experience with desktop publishing, web, and MS Office software
• Excellent written and verbal communication skills
• Demonstrated conflict management skills providing win-win resolutions
• Demonstrated ability to lead in a team environment
• Self motivated, organized, efficient, and productive with excellent time management
• Multi-tasking - handle a broad range of tasks and planning duties
• Collaborative and creative, with a win-win disposition and a sense of humor

Summary

Benefits of Employment

All employees have access to the following:

• Ohio Public Employees Retirement System (OPERS) - WCPL contributes 14% of employee’s wages to plan and the employee is required to contribute 10%
• Voluntary Vision, Cancer, Term Life insurance, Life insurance
• Optional participation in Ohio Deferred Compensation Program
• Employee Assistance Program
• Discounted gym membership

Full-time and regularly scheduled hours of 20.5 or more per week, includes the benefits listed above in addition to:

• Medical Plan – 85% WCPL paid premiums for single coverage
• Health Saving Account (HSA) - WCPL contributes 85% of medical plan deductible to employee-owned HSA for single coverage
• Dental Insurance – 80% WCPL paid premiums for single coverage
• $15,000 paid Life/AD&D policy
• Long Term Disability (employee paid)
• Vacation Leave – 1 - 5 weeks based on years of service
• Sick Leave - 15 days per year, maximum of 480 hours
• 8 paid holidays and 3 floating holidays
• Bereavement Leave

All offers of employment will be contingent upon the candidate successfully completing a Bureau of Criminal Identification (BCI) background check.