Public Services Specialist - Frontline Customer Support

Shelby County; Chelsea (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Shelby County is seeking a front-line Clerk to create the first impression through strong customer service while issuing and selling a variety of instruments. The role requires accurate processing of transactions using county software and collecting payments for services.

You will assist customers in person, by phone, email, and online chat, balance daily receipts, and coordinate with county accounting to meet audit standards.

Qualifications

• High school diploma or GED required.
• Customer service experience with public contact.
• Experience with cash transactions and reconciling a cash drawer.
• Two+ years of computer experience in a work environment.
• Must be available to work multiple locations.
• Must be available to work non-standard hours and more than 40 hours per week when necessary.
• Bonding is required.

Responsibilities

• Maintains professional behavior and excellent customer service.
• Issuances of a variety of instruments related to county operations including registrations, transfers, renewals, replacements, licenses, and reinstatements.
• Addresses and resolves customer concerns relating to county services.
• Assists customers in person, by telephone, email, and online chat as needed.
• Accurately records transactions and balances payments to daily activity reports.
• Performs clerical duties such as filing, monitoring inventory, operating telephone and reception desk and assisting co-workers as needed.
• Processes mail transactions.
• Works closely with County accounting staff to ensure quality of work meets or exceeds State Audit mandates.
• Reads and comprehends pertinent laws and regulations.
• Is flexible and adaptable to changing conditions including surges in transaction volumes and varying workflows.
• Performs all duties in a safe and efficient manner.
• Performs other duties as assigned by supervision.

Skills

Customer service

Cash handling

Computer skills

Multi-location availability

Education

High school diploma or GED

Tools

County software systems

Job description

Shelby County is seeking a front-line Clerk to create the first impression through strong customer service while issuing and selling a variety of instruments. The role requires accurate processing of transactions using county software and collecting payments for services.

You will assist customers in person, by phone, email, and online chat, balance daily receipts, and coordinate with county accounting to meet audit standards.