Public Services Representative – PART TIME

HeiTech Services, Inc.; Atlanta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

HeiTech Services, Inc. is seeking a Part-Time Public Services Representative (Biometrics Technician) to support USCIS ASC operations in Georgia. You will complete biometric registrations and verify entrants while delivering friendly, professional service.

The role requires English proficiency, ability to stand for shifts, and willingness to obtain a government suitability clearance. Training and certification are expected within 60 days, with up to 20 hours per week scheduled.

Qualifications

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Skills

Customer service

Public interaction

Biometrics fingerprinting

English (written and spoken)

Computer literacy

Biometrics training completion within

Education

High School Diploma or equivalent

Job description

Description

As a PART-TIME Public Services Representative (Biometrics (Fingerprinting) Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is a regular Part-Time position which may be scheduled for up to 20 hours per week.

• PART-TIME employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site.


• All efforts are made to notify PART-TIME personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.


• In this position, a minimum number of hours are not guaranteed, so a steady income stream cannot be guaranteed.

Primary Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.


• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.


• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.


• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Skills and Abilities Required

• Must be able to obtain and maintain a government-issued suitability clearance.


• Must be able to speak and write in English.


• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks


• Ability to hold and grasp applicants’ hands to obtain quality fingerprints


• Ability to work in a high-paced environment with the public


• Ability to type and use basic computer skills


• Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required

• High School Diploma or equivalent


• Demonstrated experience in customer service

Desired Skills

• Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [e-mail].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.