Public Service Specialist II - Customer Care

Dallas City Hall; Dallas (TX); On-site; USD 30,000 - 31,000; Full time

Job summary

Dallas City Hall is seeking a Customer Service Representative II in the PKR Department to handle walk-in inquiries, process payments, and assist residents with city services. You will update records, resolve issues, and ensure accurate billing while delivering courteous service.

Ideal candidates hold a High School diploma and have 2+ years of customer service experience, with strong communication and problem-solving abilities relevant to ordinances and city policies.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience preferred.
• Ability to interpret city ordinances, codes and departmental policies.

Responsibilities

• Greet and assist walk-in customers for water/sewer, parks reservations, and other services.
• Monitor and support call center interactions to ensure professional service.
• Update customer accounts and determine service eligibility or discontinuation.
• Investigate misapplied payments or billing complaints and resolve issues.
• Process payments (currency, checks, money orders) and issue receipts.
• Balance cash and deposits according to policy; report daily totals.
• Investigate problems and provide information to the public in compliance with city ordinances.

Skills

Customer service

Call taking

Problem solving

Communication

Education

High School Diploma/GED

Tools

Cash handling

Job description

Dallas City Hall is seeking a Customer Service Representative II in the PKR Department to handle walk-in inquiries, process payments, and assist residents with city services. You will update records, resolve issues, and ensure accurate billing while delivering courteous service.

Ideal candidates hold a High School diploma and have 2+ years of customer service experience, with strong communication and problem-solving abilities relevant to ordinances and city policies.