Customer Service Rep II - City Services Impact

City of Dallas; Dallas (TX); On-site; USD 30,000 - 31,000; Full time

Job summary

The City of Dallas is seeking a Customer Service Representative II to deliver accurate information about city services and resolve inquiries with sound judgment. You will handle walk-in and call center inquiries, update accounts, process payments, and assist with billing questions while maintaining professional standards and community focus.

Strong communication, math accuracy, and familiarity with municipal policies are essential, as is the ability to work well in a team environment and provide

Qualifications

• High School Diploma or GED is required.
• 2 years of customer service experience preferred.
• Knowledge of customer service principles and call handling.
• Ability to interpret ordinances, codes and departmental policy.

Responsibilities

• Provides customer service and information for inquiries on city services.
• Receives, verifies, and processes payments and records transactions.
• Updates and maintains customer accounts and records.
• Gathers information to resolve complaints and assists with billing issues.
• Investigates misapplied payments and billing discrepancies.
• Performs other tasks as needed.

Skills

Customer service

Call taking

Judgment

Written communication

Interpersonal skills

Report writing

Relationship building

Education

High School Diploma / GED

Job description

The City of Dallas is seeking a Customer Service Representative II to deliver accurate information about city services and resolve inquiries with sound judgment. You will handle walk-in and call center inquiries, update accounts, process payments, and assist with billing questions while maintaining professional standards and community focus.

Strong communication, math accuracy, and familiarity with municipal policies are essential, as is the ability to work well in a team environment and provide