Public Service Representative, License Center, Auditor-Treasurer's Office

Stearns-County,-Mn; Saint Cloud (MN); On-site; USD 55,969,000 - 75,662,000; Full time

Job summary

Stearns County is seeking an Office Services Clerk to provide quality customer service, process motor vehicle and DNR transactions, and manage document handling and payments. You will balance receipts, prepare reports, and ensure accurate data entry in a busy public office.

The role requires a High School diploma, four years of related experience, and proficiency with Microsoft Office. Work is typically 8:00 a.m.

Qualifications

• High School graduate or equivalent.
• Four years of progressively related experience.
• Experience using Microsoft Office Suite.
• Ability to comply with Bureau of Criminal Apprehension security requirements and certification requirements.

Responsibilities

• Prepares, evaluates and processes motor vehicle and DNR transactions for accurate tabs, titles, licenses.
• Processes driver’s license, EDL, and Real ID transactions accurately.
• Handles vital statistics records (birth, death, marriage, ordination, notary).
• Provides information on services in person, by phone and in writing.
• Reviews and processes legal documents as required by law.

Skills

Customer service

Data entry

Cash handling

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

SalaryHiring Rate: $22.98/hour, Grade 11, Non-Exempt, Teamsters - General UnitStearns County Mission: Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All.Stearns County Values: Professional | Approachable | Responsive | Collaborative | Fair & EquitableStearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation.It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.Full Salary Range: $22.98 - $33.72/hourPosition ObjectiveTo provide quality customer service primarily involving license and document management and related office duties. This position is responsible for performing a wide variety of customer service duties in an efficient, accurate and professional manner including cash receipting, processing of documents, data retrieval and entry, and other general office duties.Essential Duties and ResponsibilitiesThese examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.1. Prepares, evaluates and processes motor vehicle and DNR transactions to provide customers with accurate and timely tabs, titles and game and fish licenses.2. Prepares, evaluates and processes driver’s license, EDL, and Real ID transactions to provide customers with accurate and updated documents.3. Processes vital statistics including birth, death, marriage, ordination and notary certificates.4. Provides information regarding office services in person, by phone and other correspondence to provide responsive and accurate customer service.5. Reviews legal documents to ensure accuracy and completeness and processes as required by law.6. Enters pertinent data into computer accurately for efficient retrieval of requested document information.7. Processes payments; balances receipts and fees and makes deposits; prepares and balances reports for fees received and documents recorded to ensure revenue is properly accounted for and dispersed.8. Makes accurate and/or certified copies of recorded legal documents.9. Processes mailings and other correspondence.10. Conducts daily inventory of license plates, stickers and other state supplied materials.11. Prepares materials, reports, forms and other written and visual materials.12. Attends training and meetings to maintain knowledge of policy, software and process changes.13. Attends work in a regular and timely manner.14. Performs other duties as assigned or apparent.Minimum QualificationsIn order to be considered for this position, applicants must possess the following:· High School graduate or equivalent· Four years of progressively related experience· Experience using Microsoft Office Suite· Ability to comply with Bureau of Criminal Apprehension security requirements and certification requirementsDesirable Knowledge, Skills and Abilities1. Knowledge of customer service principles and practices in high volume setting.2. Knowledge and understanding of standard office practices, procedures and technology.3. Knowledge of basic accounting principles, practice and procedures.4. Ability to understand and explain instructions, policies, statutes, rules, procedures and systems to a diverse general public.5. Ability to respond to public inquiries in a respectful, courteous and helpful manner.6. Ability to organize and prioritize work within limited timelines.7. Ability to work independently on a variety of assignments.8. Ability to follow instructions, adhere to schedules and perform work assignments.9. Ability to work with material in a confidential manner.10. Ability to effectively communicate verbally and in writing.Accountabilities Shared By All Employees1. Consistently performs job responsibilities with a positive attitude and in a manner consistent with the County’s mission and values.2. Develops and maintains a respectful and collaborative professional relationship with all County employees and the public we serve.3. Values and respects the diversity each employee brings to the organization.4. Develops and maintains knowledge and understanding of all department and County-wide policies, protocols and procedures that apply to the performance of this position.5. Complies with all rules and policies to maintain a safe work environment.Work Environment and Physical DemandsThe primary responsibilities for this position will be performed indoors. Occasionally operates drive thru window station. Will have minimal exposure to health hazards and accidents; requires a low to moderate level of physical effort. All employees are required to reside within the state of Minnesota.Extent of Supervision or Guidance ProvidedWork is performed under the general supervision of the Office Services Supervisor.Responsibility for Public ContactFrequent.Hours of WorkThis position has a normal work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include some evening and weekend hours.Interview DateIf you are selected to be interviewed for this position, interviews will be held on a date to be determined. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience.BenefitsTo view Stearns County benefits go to: Stearns County Benefits PageIf you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.