Public Information & Customer Service Specialist

State of Missouri; Lincoln (NE); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Paid leave

Health insurance

Job summary

State of Missouri seeks a Customer Service Representative at the Kansas City District Office to handle calls, emails, and public inquiries. The role includes researching information, notifying teams of actions, and maintaining records to ensure timely responses.

The position requires a high school diploma or GED and at least two years of clerical experience. MoDOT emphasizes teamwork, organization, and a commitment to service in a dynamic, public-facing environment.

Qualifications

• High School Diploma or GED/HiSET required.
• Two years of clerical experience, or experience in department operations, policies, and procedures.

Responsibilities

• Handle incoming calls, emails, and correspondence from the public, emergency agencies, and employees.
• Research manuals or information to answer questions and inform customers about actions being taken.
• Notify appropriate personnel to act on customer concerns or emergencies and follow up to ensure responses.
• Document customer service activities and maintain customer database; compile information for department staff.

Skills

Customer service

Clerical tasks

Data entry

Research

Education

High School Diploma or GED/HiSET

Tools

Excel

Databases

Job description

State of Missouri seeks a Customer Service Representative at the Kansas City District Office to handle calls, emails, and public inquiries. The role includes researching information, notifying teams of actions, and maintaining records to ensure timely responses.

The position requires a high school diploma or GED and at least two years of clerical experience. MoDOT emphasizes teamwork, organization, and a commitment to service in a dynamic, public-facing environment.