Customer Service Representative - KC District

State of Missouri; Lincoln (NE); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Paid leave

Health insurance

Job summary

State of Missouri seeks a Customer Service Representative at the Kansas City District Office to handle calls, emails, and public inquiries. The role includes researching information, notifying teams of actions, and maintaining records to ensure timely responses.

The position requires a high school diploma or GED and at least two years of clerical experience. MoDOT emphasizes teamwork, organization, and a commitment to service in a dynamic, public-facing environment.

Qualifications

• High School Diploma or GED/HiSET required.
• Two years of clerical experience, or experience in department operations, policies, and procedures.

Responsibilities

• Handle incoming calls, emails, and correspondence from the public, emergency agencies, and employees.
• Research manuals or information to answer questions and inform customers about actions being taken.
• Notify appropriate personnel to act on customer concerns or emergencies and follow up to ensure responses.
• Document customer service activities and maintain customer database; compile information for department staff.

Skills

Customer service

Clerical tasks

Data entry

Research

Education

High School Diploma or GED/HiSET

Tools

Excel

Databases

Job description

Note for internal applicants: Successful candidates already at rates above the posted salary will be evaluated on an individual basis to determine final salary outcome.

Job Location: Kansas City District Office (600 NE Colbern Rd Lee's Summit, MO 64086)

Why You’ll Love This Position

The customer service representative is responsible for receiving incoming telephone calls, e-mails, and correspondence from the public, emergency agencies, and employees; conducts research to answer routine questions or take action and provides follow up to customers. Complex questions and nonstandard issues are referred to appropriate personnel. Responsibilities are performed under moderate supervision.

What You'll Do

• Mails requested materials such as maps and information booklets to outside agencies and the general public.
• Researches department or district manuals, or makes inquiries to obtain answers to customer questions; informs customers of what actions are being taken with regard to questions or concerns.
• Notifies appropriate department personnel to act on customer concerns or emergency situations; follows up with appropriate department personnel to ensure response has been made to customer.
• Completes documentation regarding customer service activities and maintains customer database; compiles and provides requested information to department personnel.
• May work with Transportation Information Center staff to disseminate Intelligent Transportation System information to customers calling in or to department employees or emergency agencies responding to incidents.
• May help organize public and special events.
• May develop spreadsheets to manage mailing lists, speakers and events; may create databases to manage direct mailings as well as maintain district bulletin boards.
• May compile and maintain internal communication documents such as district telephone book and department performance records.
• Performs other responsibilities as required or assigned.

Minimum Qualifications

• High School Diploma or GED/HiSET
• Two years of clerical experience, or experience in department operations, policies, and procedures.

More Reasons To Love This Position

MoDOT offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Visit our CAREERS page to explore all we have to offer. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for MoDOT, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found HERE.

At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. We see the growth of our team members as an investment, both in MoDOT's future and yours. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. MoDOT operates on shared values and your success in our organization depends upon modeling these values. CLICK HERE to view our mission, values, and tangible results. If you embrace these values, we welcome your application.

If you have questions about this position, please contact:

KC District Human Resources at [e-mail]