Public Service Clerk — Front Desk & Records

Socket.dev; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The City and County of San Francisco’s Adult Probation Department (APD) seeks an Administrative Clerk to provide essential clerical and front-desk support, maintain accurate records, and deliver professional customer service to internal and external stakeholders. Under supervision, you’ll handle errands, data entry, and office operations while upholding confidentiality and City policies.

You will join a fast-paced public-service team dedicated to reliability, accuracy, and compassionate service

Qualifications

• 1 year of clerical experience including records, filing, and mail handling.
• Experience providing public contact or customer service.
• Ability to navigate confidential information with discretion.

Responsibilities

• Serve as first point of contact for clients and the public in a welcoming manner.
• Support daily front-desk and administrative operations for Restorative and Prevention Division.
• Assist clients with navigation of resources and services.
• Handle client intake, appointments, forms, and service requests.
• Maintain, code, index, retrieve, and update records with confidentiality.
• Review documents for completeness and accuracy, and coordinate follow-up.
• Respond to inquiries and direct to appropriate staff or programs.
• Provide administrative support for meetings and events.
• Enter and track program data for reporting and evaluation.
• Process payments and materials per procedures.
• Operate office equipment and manage daily operations.
• Deliver trauma-informed, respectful service while maintaining boundaries.

Skills

Customer service

Communication

Recordkeeping

Front desk

Organization

Job description

The City and County of San Francisco’s Adult Probation Department (APD) seeks an Administrative Clerk to provide essential clerical and front-desk support, maintain accurate records, and deliver professional customer service to internal and external stakeholders. Under supervision, you’ll handle errands, data entry, and office operations while upholding confidentiality and City policies.

You will join a fast-paced public-service team dedicated to reliability, accuracy, and compassionate service