Public Service Associate I

City of Homestead; Homestead Trailer Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Homestead is seeking a full-time Customer Service Clerk to handle in-person and phone inquiries, greet visitors, direct them to the proper department, and provide accurate information to residents.

You will perform basic clerical tasks, maintain customer files, create and close work orders, assist as cashier when needed, and support the department with timely, courteous service.

Qualifications

• Must possess a high school diploma or its equivalency.
• Must be able to recognize established priorities with minimal supervision.
• Ability to take initiative in fast-paced situations and the flexibility to take on a variety of tasks.
• Must have good communication skills and be bilingual preferred.

Responsibilities

• Greets City Hall visitors and directs them accordingly.
• Answers incoming calls with courtesy and tact.
• Responds to customer questions, problems, and/or complaints in person and by phone.
• Assists in updating and maintaining customer files.
• Performs basic clerical duties including data entry, scanning, and filing.
• Creates and closes work orders; may perform cashiering duties as needed.
• May pick up, open, and distribute mail.
• Provides assistance to the Customer Service Department as needed.

Skills

Bilingual preferred

Good communication skills

Initiative taker

Follow written and verbal instructions

Education

High school diploma or equivalent

Job description

The City of Homestead is seeking a full-time Customer Service Clerk to handle in-person and phone inquiries, greet visitors, direct them to the proper department, and provide accurate information to residents.

You will perform basic clerical tasks, maintain customer files, create and close work orders, assist as cashier when needed, and support the department with timely, courteous service.