Public Sector Technical Account & Program Manager

Cyware; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Time off

Paid holidays

Retirement plans

Insurance coverage

Job summary

Cyware is hiring a Technical Account Manager & Program Manager for the public sector to own post-sale success with federal, state, and local customers in the Washington DC area. You will blend technical account management with structured program delivery to ensure deployment, adoption, and expansion of Cyware's Cyber Fusion platform.

The role requires 10+ years in pub sector roles, deep SI relationships, and fluency in government compliance, with active federal clearance or eligibility.

Qualifications

• 10+ years in Pub technical account management, customer success, or program/project management, with 5+ years dedicated to federal or public sector customers.
• Demonstrated, active relationships with systems integrators and primes delivering into government (not just familiarity - real working relationships with named SI delivery and capture teams)
• Deep, current knowledge of how public sector work gets contracted and delivered: IDIQs, task orders, prime/sub structures, OTAs, GWACs (e.g., SEWP, Alliant, CIO-SP3), and how that shapes program execution
• Working knowledge of SOC/security operations tooling
• Experience managing multi-stakeholder programs against contractual deliverables and timelines (SOWs, ATOs, milestone-based delivery)
• Fluency in government compliance and authorization frameworks (FedRAMP, NIST 800-53, RMF/ATO lifecycle, continuous monitoring)
• Proven ability to lead not just coordinate mixed rooms of agency, SI, and internal stakeholders toward a shared outcome
• Strong written and verbal communication skills calibrated to both technical staff and government executives
• Active or eligible for a federal security clearance (or ability to obtain one)

Responsibilities

• Serve as the primary technical point of contact for a portfolio of public sector customers, from onboarding through renewal and full lifecycle management
• Own program-level delivery: implementation timelines, milestones, risk tracking, compliance, and stakeholder reporting across multi-phase government deployments
• Act as the connective tissue between Cyware, the customer agency, and the delivering SI/reseller, ensuring alignment on scope, schedule, and success criteria
• Build and maintain trusted working relationships with major public sector SIs and primes and their delivery teams, functioning as Cyware's technical anchor on joint engagements
• Coordinate cross-functionally with Solution Architecture, Product, and Support to resolve technical issues and drive feature adoption
• Manage relationships with agency technical leads, contracting officers, COTRs/CORs, and program managers
• Track and report on platform health, usage, and mission outcomes; proactively identify risk to renewal or expansion
• Translate agency mission needs into internal product feedback and prioritized enhancement requests
• Run structured cadences (QBRs, status reviews, executive briefings) tailored to government reporting expectations and IDIQ/task-order structures
• Lead by influence across customer, partner, and internal stakeholders.Able to run the room in a room full of government PMs, SI delivery leads, and agency technical staff

Skills

Public sector experience

Program management

Customer success

Technical account management

Stakeholder management

Government compliance

Job description

Cyware is hiring a Technical Account Manager & Program Manager for the public sector to own post-sale success with federal, state, and local customers in the Washington DC area. You will blend technical account management with structured program delivery to ensure deployment, adoption, and expansion of Cyware's Cyber Fusion platform.

The role requires 10+ years in pub sector roles, deep SI relationships, and fluency in government compliance, with active federal clearance or eligibility.