PUBLIC SAFETY TELECOMMUNICATOR TRAINEE

Millville; Millville (NJ); Hybrid; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PERS retirement

Vacation leave

Job summary

The City of Millville is hiring Public Safety Telecommunicator Trainee staff in a full-time, non-exempt civil service role. Trainees will learn to handle emergency and non-emergency calls, document critical data, and coordinate dispatch with police, fire, EMS, and other responders while using CAD and radio systems.

Upon successful completion of 12-month training and certifications, individuals may advance to Public Safety Telecommunicator.

Qualifications

• Must be able to read, write, speak and understand English to perform duties.
• Be at least 18 years old and able to work weekends, holidays, and varied shifts.
• Full-time non-exempt civil service trainee position with required training.

Responsibilities

• Receive, evaluate, and prioritize emergency and non-emergency calls.
• Obtain and document critical information from callers.
• Dispatch police, fire, EMS, and other personnel via CAD and radio.
• Maintain confidential records and follow safety procedures.

Skills

Communication skills

Multitasking

Attention to detail

Team player

Tools

CAD systems

Radio comms

ANI/ALI

Job description

Job Opportunities

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City of Millville - Department of Public Safety

Posting dates: September 24, 2026, through October 9, 2026, 4:30pm

Be the calm voice when someone needs help most.

Are you a strong communicator who can stay focused under pressure, think quickly, and manage multiple priorities at once? Are you looking for a meaningful career where the work you do every day directly supports your community and first responders?

The City of Millville is seeking dependable, motivated individuals to join our Department of Public Safety as Public Safety Telecommunicator Trainees. Public Safety Telecommunicators are a critical connection between the public and emergency responders. They receive emergency and non-emergency calls, gather important information, dispatch police, fire, EMS, and other resources, and help ensure responding personnel receive accurate and timely information.

AVAILABLE POSITIONS

We are currently hiring TWO full-time positions, 40 hours per week:

Evening Shift: 3:00 PM - 11:00 PM

Overnight Shift: 11:00 PM - 7:00 AM

Applicants MUST specify in their application which shift they are interested in.Applicants interested in being considered for either shift should indicate "Either Shift."

COMPENSATION & BENEFITS

Salary Range: $38,118.33 - $62,843.73

This is a full-time, non-exempt New Jersey Civil Service position represented by Council 18. Salary placement and progression are dictated by the applicable Council 18 salary guide and Collective Bargaining Agreement (CBA).

Medical, dental, vision, and prescription coverage offered beginning on the 61st day of employment.

Access to the New Jersey Public Employees' Retirement System (PERS) once eligible.

Vacation leave, sick leave, and administrative leave in accordance with the Council 18 CBA.

Tuition reimbursement opportunities in accordance with the provisions and eligibility requirements of the Council 18 CBA.

This position offers more than a paycheck - it provides the opportunity to begin a career in public service with negotiated benefits, retirement opportunities, paid time off, training, and the potential for advancement.

WHAT YOU'LL LEARN & DO

Receive, evaluate, and prioritize emergency and non-emergency calls for service.

Obtain critical information from callers and accurately document details.

Dispatch and communicate with police, fire, EMS, and other emergency personnel.

Operate Computer Aided Dispatch (CAD), radio, telephone, ANI/ALI, and other public safety communication systems.

Communicate calmly and professionally with individuals experiencing emergencies, distress, or emotionally difficult situations.

Manage multiple communications and information sources simultaneously.

Maintain accurate records and protect confidential and sensitive information.

Follow established public safety policies, procedures, regulations, and protocols.

WHO WE'RE LOOKING FOR

Communicate clearly, professionally, and confidently.

Are a strong listener who pays close attention to details.

Can remain calm and focused when situations become stressful.

Are comfortable working in a fast-paced, team-oriented environment.

Can multitask, prioritize information, and make sound decisions.

Are dependable, punctual, professional, and willing to learn.

Are comfortable using computers and learning new technology and communication systems.

Want a career where your work has a direct impact on public safety.

Prior dispatch experience is not required - this is a trainee position designed for individuals who are ready to learn and successfully complete the required training and certifications.

TRAINING & CAREER ADVANCEMENT

This is a New Jersey Civil Service trainee title and provides an opportunity to build a career in public safety communications. Employees must successfully complete required City, departmental, state, and other applicable training and certifications during the trainee period, including OETS certification when applicable.

After successfully completing the required 12-month training period, employees will be eligible for advancement, in accordance with New Jersey Civil Service Commission procedures, to the title of Public Safety Telecommunicator.

MINIMUM REQUIREMENTS

Meet all requirements established by the New Jersey Civil Service Commission for the title of Public Safety Telecommunicator Trainee.

Be at least 18 years of age upon hire.

Be able to read, write, speak, understand, and communicate in English sufficiently to perform the duties of the position.

Be able to maintain regular and reliable attendance and report for assigned shifts.

Public safety communications operate 24 hours a day, 7 days a week, 365 days a year. Employees must be available to work weekends, holidays, and other nontraditional hours based upon their assigned schedule and operational needs.

IMPORTANT TO KNOW

Public safety communications can be demanding. Telecommunicators may receive calls involving accidents, medical emergencies, fires, crimes, threats, injuries, violence, and other stressful or emotionally difficult circumstances.

Successful candidates must be able to maintain their composure, concentrate for extended periods, manage multiple sources of information, and communicate professionally even during challenging situations.

WHEN APPLYING, PLEASE SPECIFY YOUR PREFERRED SHIFT:

3:00 PM - 11:00 PM | 11:00 PM - 7:00 AM | Either Shift

Start your career in public safety and become part of the team behind the voices our community and first responders depend on.

The City of Millville is an Equal Opportunity Employer and considers qualified applicants without regard to any status protected by applicable federal or state law. Reasonable accommodations will be considered in accordance with applicable law.