Public Safety Telecommunicator - Trainee

Forsyth County Government; Cumming (GA); On-site; USD 26,810 - 38,184; Full time

Job summary

Forsyth County in Georgia is seeking an entry-level Public Safety Telecommunicator trainee to join the E-911 division. You will learn to receive emergency and non-emergency calls, provide pre-arrival instructions, monitor multiple radio frequencies, and coordinate with other agencies under supervision. The position offers full-time hours, hourly pay of $23.59, and benefits.

A high school diploma or GED, successful background check, 35 WPM typing, and U.S. citizenship are required.

Qualifications

• High school diploma or GED; little or no previous experience expected.
• Typing speed of 35 words per minute required.
• Must successfully pass a background investigation and possess a valid Georgia driver’s license.
• Must be a U.S. Citizen for POST requirements.

Responsibilities

• Receive calls on the County’s emergency 911 system and non-emergency lines.
• Provide pre-arrival instructions per Emergency Medical Dispatch guidelines.
• Log calls and dispatch information in automated systems; monitor GCIC/NCIC entries.
• Coordinate with other departments and agencies for assistance when needed.
• Operate GCIC terminal, CAD, TDD, and GIS systems to support emergency operations.

Skills

Typing speed 35 wpm

Education

High school diploma or GED

Tools

GCIC

CAD terminals

GIS

Job description

Salary: $23.59 Hourly

Location: Cumming, GA

Job Type: Full-time

Job Number: 03399

Department: E-911

Opening Date: 07/28/2026

Closing Date: 8/28/2026 11:59 PM Eastern

Position Information

The purpose of this classification is to receive and respond to calls coming into the County’s emergency 911 communication system. This classification is an entry-level, trainee position. A Public Safety Telecommunicator ’s work is expected to progress along a continuum of responsibility beginning with participation in an in-house training program and ending with the knowledge, skills, and abilities to perform the essential functions of a Public Safety Telecommunicator, Senior in a fully competent, responsible, and independent manner. All work is performed under close supervision of senior officers. Some essential functions require completion of certification or training modules.

Essential Functions

• Participates in in-house training and attends training courses as assigned to learn the basics of emergency communications as well as policies and procedures pertaining to local operations; studies manuals, policies, and other materials; shadows senior officers to observe work and learn processes; and demonstrates proficiencies and understanding of training modules and work components as required.
• Receives calls on the County’s emergency 911 system, including emergency TDD calls, and language lines: obtains information from callers; works to keep caller calm; maintains conversation with caller to obtain/verify pertinent information, to administer pre-arrival instructions in accordance with Emergency Medical Dispatch (EMD) guidelines, and to provide comfort until assistance arrives; re-establishes calls on 911 hang-ups; monitors status of response; confirms address of incident and references the MSAG and maps; and contacts wrecker services and utility companies as needed.
• Receives non-emergency calls: provides information, answers questions, takes messages, and/or transfers/connects calls to appropriate staff, department, extension, service, or agency; provides the general public with directions/referrals, answers to citizen complaints/concerns, and other information requested regarding the community or situation.
• Logs incoming calls and dispatch information into an automated system; utilizes Georgia Crime Information Center (GCIC) and CAD terminals; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; modifies, locates, maintains, saves, and/or clears files/records within database; and records information manually into appropriate logs when computer is out of service.
• Contacts various other departments to resolve problems such as malfunctioning streetlights, downed street signs, road hazards, water/gas line breaks, roadway debris, or power outages.
• Monitors multiple radio frequencies and cameras while answering/processing telephone calls or other radio frequencies and responding to in-person requests for services or records; monitors alarm systems at specific locations.
• Assists other jurisdictions as requested; contacts Georgia Emergency Management Agency (GEMA), Georgia State Patrol (GSP), Department of Natural Resources (DNR), Department of Family & Children’s Services (DFACS), Department of Juvenile Justice (DJJ), and/or surrounding law enforcement agencies for assistance when needed.
• Handles inquiries on driver’s licenses (OLNs), vehicle identification numbers/tags, warrants/summons, stolen articles/property, wanted/missing persons, and guns.
• Notifies appropriate personnel, supervisors, and/or command staff of critical emergency situations, weather-related information from weather radar, and/or problems with communications, GCIC, or other computer equipment.
• Maintains assorted logs detailing daily activity, including wrecker service, warrants, CAD system dispatching, messages, GCIC/NCIC entries/retrievals of information, facsimiles, and teletypes.
• Performs various administrative support activities: enters, updates, and retrieves information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver’s licenses and tags; submits information to appropriate staff; replenishes various forms, changes computer paper, and shreds confidential material; disseminates information to various departments; taking repossession and vacation notices; completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of the position; and maintains files and administrative records.
• Operates a GCIC terminal, Cad terminal, telephones, telecommunications device for the deaf (TDD), fax machines, shredders, a personal computer, utilizes geographical information system (GIS), and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software;
• Cooperates with federal, state, and local law enforcement agencies and its officers/representatives when activities are related to investigations within County jurisdiction.

Additional Functions

This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol. Performs clerical support tasks, which may include, but shall not be limited to, making copies, sending/receiving faxes, locating telephone numbers and addresses, researching and contacting business/residence callouts, or contacting magistrate court/judge as needed; performs housekeeping tasks.

Minimum Qualifications

• High school diploma or GED; supplemented by little or no previous experience or training.
• Must successfully pass a background investigation.
• Typing speed of 35 words per minute required.
• Must possess and maintain a valid Georgia driver’s license.
• MUST BE U.S. Citizen for POST requirements.

Performs other related duties as required.

Benefits Provided By Forsyth County To Full-time Employees

Personal Leave Accrual

Personal Leave Shall Be Accrued As Follows

0 - 4 Years - 20 days per year - 6.16 hours per pay period

5 - 14 Years - 25 days per year - 7.70 hours per pay period

15+Years - 30 days per year - 9.24 hours per pay period

Observed Holidays

New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2).

Medical Insurance

The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.

• Aetna Choice POS II - $2000 Individual Deductible (Basic Plan)
• Aetna Choice POS II - $1000 Individual Deductible (Plus Plan)
• Kaiser Permanente HMO- $0 Individual Deductible

Dental Insurance

The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:

• Base $1,000 Plan
• Buy-Up $1,500 Plan

Vision Insurance

The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts.

Basic Life & AD&D Insurance

The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.

Disability Insurance – Short Term and Long Term

100% paid by Forsyth County. Eligibility begins date of hire.

Short Term Disability

60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.

Long Term Disability

60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).

Additional Life Insurance And AD&D

Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children.

Retirement Plan (401K)

Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.

Six Months through One Year of County Service

Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That’s a 100% return on the first 5% of pay you save.

Years One through Five

Forsyth County “seeds” your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay.

Years 5 through 10

The County continues its automatic “seed” contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%.

After 10 Years of Service

You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to “seed” your account each year increases to 7.5% of your pay.

Required Question

Employer Forsyth County

Address 110 East Main Street

Suite 230

Cumming, Georgia, 30040

Phone [phone]

Website http://agency.governmentjobs.com/forsyth/default.cfm