Public Safety Telecommunicator II Trainee

St. Johns County Sheriff's Office; Saint Augustine (FL); On-site; USD 45,000 - 61,000; Full time

Job summary

St Johns County Sheriff’s Office in Saint Augustine, FL is seeking a Public Safety Telecommunicator (PST) II Trainee. This civilian role handles 911 and non-emergency calls, questions callers, and determines the disposition of requests for service.

The PST uses CAD systems and radios to coordinate dispatch, enters data, and relays information to units and public safety agencies. Position requires flexibility to work days, nights, weekends, and holidays to ensure 24/7 coverage.

Qualifications

• Basic knowledge of Microsoft Office
• Basic knowledge of general office equipment
• Limited Access FCIC/NCIC able to become certified
• Must be able to become Florida PST Certified

Responsibilities

• Receive emergency (911) and non-emergency calls for law enforcement and determine call disposition.
• Operate and query CAD system and radio communications equipment to dispatch deputies and units.
• Enter data and relay relevant information to field units and public safety agencies.
• Work scheduled shifts including days, nights, weekends, holidays; support 24/7 operations.

Skills

Microsoft Office

Office equipment

Education

High School Diploma

Florida Driver’s License

FCIC/NCIC certification eligibility

Florida PST Certification

Job description

St Johns County Sheriff’s Office

General Services Division

• Pathogen Risk: Minimal | Grade: PST I | Category: Regular Risk | FLSA Classification: Non-Exempt | Supervised by: COMM Shift Leader

• Full Time
• St. Augustine, FL
• $53,500 USD / Year
• Salary: $53,500
• Pathogen Risk: Minimal | Grade: PST I | Category: Regular Risk | FLSA Classification: Non-Exempt | Supervised by: COMM Shift Leader

Primary Purpose

The Public Safety Telecommunicator (PST) II Trainee is a highly responsible civilian position which performs a tactical function. This position is required to receive emergency (911) and non-emergency calls for Law Enforcement, enter data into a computer while questioning callers for information and determine the nature, validity and disposition of calls. This position also requires a PST to utilize computer generated messages, operate a variety of communications equipment including mapping system and telephones, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, and will access, retrieve and relay relevant situational information to other public safety agencies. This position is required to receive and dispatch emergency (911) and non-emergency calls for Law Enforcement, operate a variety of communications equipment including radio systems and telephones, perform dispatch activities utilizing computer-aided dispatch (CAD) system, dispatch and monitor deputies and other designated personnel during emergencies and normal operations, answer or refer inquiries and complaints regarding a wide variety of public safety and related matters, access, retrieve, and transmit vehicular or personal information to field units, and relay relevant situational information to other public safety agencies.

Education And Qualification Requirements

• High School Diploma or Equivalency
• Valid Florida Driver’s License
• Basic knowledge of Microsoft Office
• Basic knowledge of general office equipment
• Limited Access FCIC/NCIC able to become certified
• Must be able to become Florida PST Certified
• Must be able to work days, nights, weekends and/or holidays and natural disasters to ensure minimum staffing 24/7, as this position is essential and must report to work during times when the government/agency is closed.
• Employees must be able to work either shift, including weekends and holidays