Public Safety Telecommunicator

Rutgers University; New Brunswick (NJ); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Paid leave

Retirement benefits

Educational benefits

Job summary

Rutgers University–New Brunswick is seeking a Public Safety Telecommunicator for the Police Department. The role involves monitoring all police, emergency management, and external partner communications, coordinating after-hours facility requests, and handling public inquiries by phone, text, or in person.

The position requires a high school diploma or equivalent, plus two years of clerical experience, and certification as a 9-1-1 operator or within 90 days of hire.

Qualifications

• Requires a high school diploma or equivalent plus two years clerical experience.
• Must be a certified 9-1-1 operator or obtain certification within 90 days of employment.
• Ability to record and maintain data and communicate effectively.

Responsibilities

• Monitors, receives, and coordinates all communications with university police and external agencies, including 9-1-1 calls.
• Coordinates after-hours calls for facilities maintenance requests.
• Handles in-person, text, and telephone inquiries from the public and dispatches assistance as appropriate.
• Provides medical pre-arrival instructions for 9-1-1 calls.
• Maintains departmental computer-based systems and CAD/text-to-9-1-1 applications.

Skills

Effective communication

Data recording

Customer service

Education

High school diploma or equivalent

Tools

9-1-1 systems

Job description

Position Details

Recruitment/Posting Title Public Safety Telecommunicator Job Category AFSCME 1761 (COLT) Department Rutgers Police NB Overview The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking Public Safety Telecommunicator for the Police Department.

Key Responsibilities

• Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
• Receives and coordinates all after traditional business hours calls for requests for facilities maintenance.
• Handles in-person, text and application-based inquiries and telephone inquiries from the public.
• Refers calls or dispatches assistance as appropriate.
• Provides medical pre-arrival instructions for calls received via 9-1-1.
• Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.

Salary Details

FLSA Nonexempt Grade 17 Salary Details Minimum Salary 48001.130 Mid Range Salary 56506.770 Maximum Salary 65370.660 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time Working Hours Standard Hours 40.00 Daily Work Shift Work Arrangement Union Description AFSCME - Local 1761 COLT Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• High/vocational school diploma or equivalent, plus two years clerical experience.

Certifications/Licenses

• Must be a certified 9-1-1 operator or receive certification within 90 days of employment.

Required Knowledge, Skills, And Abilities

• Requires the ability to record and maintain data in computerized and non-computerized formats.
• Must be able to communicate effectively.
• Must have effective client service skills.
• In accordance with New Jersey State law, applicants must agree to undergo and authorize the university to conduct fingerprint, criminal history and/or child abuse record checks with various law enforcement agencies, including but not limited to: the Federal Bureau of Investigation, Identification Division and/or the New Jersey Division of State Police, Bureau of Identification.
• Must pass a physical examination.
• Must pass a psychological examination.
• Must complete continuing education credits to maintain certifications required to perform essential functions of the position.
• Applicants must also assume any costs incurred by the university associated with the background investigations whether required by statute or not.
• Must be able to work various shifts, including weekends, overnights, and holidays; occasional overtime is required.

Preferred Qualifications

• Radio communications or dispatcher experience, and professional computer experience are preferred.

Equipment Utilized

• Communications equipment (computer-aided dispatch equipment, telephones, radios, alarm systems)

Physical Demands and Work Environment Special Conditions

• Monitors, receives, and coordinates all communications with university police, emergency management and emergency services, as well as communications between external partners in police, fire, and medical agencies, including emergency 9-1-1 calls.
• Receives and coordinates all after traditional business hours calls for requests for facilities maintenance. Handles in-person, text and application-based inquiries and telephone inquiries from the public.
• Refers calls or dispatches assistance as appropriate. Provides medical pre-arrival instructions for calls received via 9-1-1. Monitors, updates, and maintains various departmental computer-based systems, including but not limited to an electronic Records Management System, NextGen 9-1-1 telephone system, NextGen 9-1-1 Computer Aided Dispatch (CAD) system, Text to 9-1-1 computer application.

Posting Details

Posting Number 26ST0219 Posting Open Date 02/05/2026 Regional Campus Rutgers University-New Brunswick Home Location Campus College Ave (RU-New Brunswick) City New Brunswick State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application
• List of Professional References (contact Info)