Public Safety Systems Tech - full-time, 2nd shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

CHS Children's Hospital and Health System, Inc. is seeking a Security Systems Technician to support access control and security systems across the hospital environment.

The role involves diagnosing, repairing, replacing, installing, and inspecting equipment, along with providing technical assistance and user education. Responsibilities include routine maintenance, adhering to safety protocols, coordinating with facilities and vendors, and ensuring timely completion of work orders while

Qualifications

• Access Control experience would be highly desirable.
• 2+ years documented experience in low voltage electrical systems.
• 2+ years of work experience in electronic and mechanical security systems.
• Ability to read blueprints and schematics.

Responsibilities

• Establish courteous, cooperative relations with patients, staff and visitors.
• Provide customer service, active listening and professional communication.
• Direct or escort individuals to hospital areas as appropriate.
• Monitor, diagnose, and correct security system equipment problems daily.
• Perform routine inspections and maintenance of security systems.

Skills

Access control systems

Customer service

Electrical testing equipment

Problem solving

Education

High School diploma or GED/HSED

Tools

Test equipment

Blueprints & schematics

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

The schedule for this role will be Noon to 8pm. Access Control experience would be highly desirable. Diagnoses, repairs, replaces, modifies, installs, and inspects security systems equipment used in most areas of CW. Other duties include technical assistance; education of users of equipment; special projects relating to major installations of equipment, pre-purchase evaluations, oversight of vendor services, and assistance with budget preparations.

Essential Functions

• Establishes and maintains courteous, cooperative relations when interacting with other personnel, patients and visitors.
• Utilize good customer service skills such as active listening, communicating actions, following up in a timely manner with others, and projecting a professional and positive image.
• Directs or escorts employees, staff, visitors, and patients to all areas of the hospital, as appropriate.

Service

• Monitors, diagnoses and corrects security system equipment problems. Insures fully functioning systems in the department on a daily basis.
• Performs routine inspections and maintenance of security system equipment, verifying proper function and ensuring the daily functionality of security system equipment.
• Performs a variety of rounds, inspections, general diagnostic and maintenance activities including, cleaning, preventive maintenance, alterations and repairs to equipment, following manufacturer’s recommendations and departmental established procedures.
• Repairs a wide variety of security systems equipment maximizing equipment performance, safety, availability and minimizing the cost of repair.
• Troubleshoots logically and demonstrates a multi-disciplinary approach to problem solving.
• Uses test equipment knowledgeably.
• Demonstrates mechanical skill.
• Inspects security systems equipment for proper operation and working condition; maintains routine records and determines type and extent of malfunction of equipment and, as necessary, adjusts, disassembles and repairs or replaces parts or components, reassembles and tests for proper operation.
• Reports more serious problems to Security Systems Supervisor for instructions or maintenance scheduling.
• Performs and manages assigned tasks including preventive maintenance and on-demand work orders within the established time frames while meeting departmental expectations for quality of work, documentation of actions taken, and effectively communicated with customers, peers and leadership.
• Installs, terminates and tests equipment as per specifications and in conjunction with any pertaining building and or electrical codes.
• Repair, restore and test all systems per specifications and in conjunction with any pertaining building and or electrical codes.
• Maintains systems inventory, drawings and develops preventive maintenance tasks of systems they are assigned to.
• Reviews and completes required reports and performs recordkeeping activities.

Quality & Safety

• Evaluate work assignments for potential hazards, need for lockout/tagout, and need for personal protective equipment (PPE).
• Perform work following established safety protocols, Infection Control processes, above ceiling permit process, rated assembly procedures and barriers management protocols.
• Identifies and follows departmental procedures in notifying appropriate personnel of emergency or problematic situations.
• Contacts vendors and communicates specifications or repairs. Follows-up and evaluates contractors work. Ensures contractor practices CHW policies or practices.
• Oversees performance of services provided by manufacturers and third party service providers (both on contract and on an as needed basis) ensuring compliance with contracts, timely service, adherence to Infection control, above ceiling and rated barriers policies, appropriate documentation, and appropriate billing.
• Attend assigned training sessions and actively participate in competency evaluation process to continuously learn and improve performance.

Finance

• Orders parts and supplies accurately and timely to expedite repairs and maintain stock levels. Follows established purchasing policies and guidelines. Ensures accuracy of documentation related to purchases.
• Assists in the preparation of capital equipment and operating expense budgets as directed by obtaining and reviewing equipment quotes and providing estimates of maintenance expenses for selected items

Collaboration

• Communicates pertinent department operations information with Security department personnel at the start and end of each shift following departmental protocols.
• Communicates with customers and peers anticipated impacts to their workflow or environment prior to beginning work and communicates status or delays.
• Review work performed on rated structures, egress pathways or integration into fire alarm systems with Facilities Operation prior to any work being preformed.
• Coordinate electrical shutdowns through Facilities Operations prior to work being performed.
• Acts as a resource person for the department on more complex, technical electrical issues that may require more complicated troubleshooting. Advises and updates management, and other staff on procedural changes.
• Performs special assignments and projects as directed.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

Experience

• 2+ years documented experience in low voltage electrical systems. required
• 2+ years of work experience demonstrating technical expertise in electronic and mechanical security systems preferred

Knowledge, Skills and Abilities

• Ability to analyze problems and determine appropriate methods and proper sequence of work to ensure the security of all patients, employees, visitors and the general public
• Ability to use test equipment, read and comprehend technical manuals and schematics, and proceed in a logical fashion in order to determine equipment problems. Ability to read and interpret blue prints and schematics
• Manual dexterity and knowledge of techniques needed to perform mechanical and electrical repairs of equipment.
• Understanding of regulatory compliance standards related to rated assemblies, NFPA Life Safety Code and NFPA 72 Fire Alarm Systems and their impact they have on job assignments.
• Good interpersonal skills needed to communicate effectively with a variety of health care professionals.
• Strong customer service orientation to meet and exceed customer expectations.
• Ability to walk, occasionally lift heavy equipment and climb to ceiling height in the course of performing duties.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Equal Opportunity / Affiliation Statement

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications / Licenses

Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.