Public Safety Officer I

Children's Wisconsin; Milwaukee (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Children’s Wisconsin is seeking a Public Safety professional to provide security services across our facilities in Milwaukee. The role involves patrolling assigned areas, responding to incidents, and ensuring the safety of patients, families, and staff.

Responsibilities include weapon screening, incident reporting, and coordination with Public Safety Dispatchers and law enforcement. Candidates should have a high school diploma or GED and relevant security experience, with healthcare security

Qualifications

• High School diploma or GED/HSED required.
• 1+ years experience in customer service.
• 1+ years experience in healthcare security, public safety, corporate security, law enforcement, or military service preferred.
• Experience performing weapon screening preferred.

Responsibilities

• Patrol facilities and grounds and respond to emerging situations.
• Perform weapon screening to prevent weapons and prohibited items from entering facilities.
• Investigate incidents and prepare security incident reports.
• Liaise with local law enforcement and Public Safety teams as needed.

Skills

Customer service

Public safety experience

Weapon screening

Incident reporting

Education

High School diploma or GED/HSED

Post high school coursework in criminal justice

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

Job Summary

Responsible for providing support to Public Safety operations at Children’s Wisconsin facilities.

Duties may include, but not limited to, any or all of the following:

• patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service;
• perform inspection tours and investigate incidents, as well as general office or record keeping tasks;
• verbally de‑escalate and if needed, physically restrain patients or disruptive individuals;
• perform Weapon Screening services to prevent weapons and other prohibited property from entering Children’s property;
• secure property/evidence as needed/directed;
• liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.

Essential Functions

Patrols (by foot) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers. Investigates and writes incident reports on a wide variety of security‑related incidents including but not limited to crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains and processes evidence related to the incident and interviews victims, witnesses, and suspects. Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency lines and directs personnel appropriately. Monitors various surveillance cameras and alarm systems. Answers intercom and elevator calls for assistance promptly and professionally. Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, medical, combative and/or disruptive patients, and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested. Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s facilities. Secures property/evidence as needed and/or directed. Liaison with MRMC Campus Public Safety/Security departments and local law enforcement. Performs security inspection tours and notifies appropriate personnel of problems, as necessary. Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties. Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others. Badges and/or screens visitors per the visitation policy. Determines guest destination and/or transportation needs. Provides precise way‑finding. Directs and/or escorts employees, staff, visitors, clients and patients to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed. Provides basic hospital or site information services, including being assigned to a Welcome Center. Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Post high school coursework in criminal justice or equivalent field of study preferred.

Experience

• 1+ years Experience in customer service. required.
• 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. preferred.
• 1+ years Experience performing weapon screening. preferred.

Knowledge, Skills and Abilities

• Ability to successfully complete all required introductory and annual competency training processes.
• Ability to read and write in order to review and complete required incident reports and perform various record‑keeping activities.
• Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
• Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening Technology, etc.).
• Analytical skills necessary in order to inspect, respond and manage emergent situations, inspect hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare, security incident reports, missing property reports, etc.
• Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE).
• Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises.
• Ability to respond to emergent situations in a professional and calming disposition while maintaining effective communication.

Marcus Crisis Prevention Program Certification (MCPP) Marcus Autism Center required within 1 year.

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required.

Required for All Jobs: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council.
• License Driver’s License - State of Wisconsin.

Employment is at-will.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well‑being of children. We are the region’s only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support—everything from routine care for ear aches or sore throats to life‑saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation’s most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.