Public Safety Specialist - Administration

Socket.dev; Frontenac (MO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid Vacation and Sick Leave

Paid Holidays

Paid Parental Leave

Domestic Violence Leave Policy

Employee Assistance Program

Medical, Dental, Vision

Library-Funded Pension Plan

Life Insurance

Deferred Compensation (457 Plan)

Flexible Spending Account (FSA)

Health Reimbursement Arrangement (HRA)

Tuition Reimbursement

Job summary

St. Louis County Library is seeking a Public Safety Specialist to join the Administration Department.

In a public library setting, you will help ensure a welcoming, safe environment for staff, patrons, and library assets, reporting to the Manager of Safety & Security. The role requires 3–5 years of security/public-facing experience, strong communication and de-escalation skills, and readiness to obtain CPR/First Aid and AED certifications.

Qualifications

• High School diploma or GED required; Bachelor's degree or 60 hours college credit preferred.
• Three-five years experience in security, social services, or related work with the public.
• Excellent communication skills, including customer service, conflict resolution, and de-escalation.
• Experience with underserved populations preferred.
• Willing to obtain Adult CPR/First Aid and AED; Mental Health First Aid Certification.
• Unarmed Security License issued by St Louis County Police.

Responsibilities

• Provide excellent customer service while creating a safe, welcoming environment for employees and patrons.
• Collaborate with management and staff to maintain safety.
• Conduct quarterly safety and security risk assessments.
• Serve as liaison with local law enforcement and emergency personnel.
• Perform other duties as assigned.

Skills

Customer service

Conflict resolution

De-escalation techniques

Communication

Education

High school diploma or GED

Bachelor’s degree or 60 hours college credit preferred

Tools

Microsoft Word

Excel

Google Workspace (Gmail, Calendars, Docs)

Job description

St. Louis County Library

The Administration Department is seeking a full-time Public Safety Specialist that will work under the direction of the Manager, Safety & Security. The Public Safety Specialist will work in a public library setting, ensuring a welcoming, safe and secure environment for employees, patrons, and the protection of library assets.

The mission of the St. Louis County Library is to provide the resources and services to enrich individual minds, enhance lives and expand perspectives. SLCL is an award winning library system with branches throughout St. Louis County. We have transformed into a meaningful community resource with updated facilities and an array of programs and partnerships that serves over 860,000 patrons.

Salary: $24.19

Hours:

Monday-Friday: 12:00 p.m. to 8:00 p.m. or 1:00 p.m. to 9:00 p.m., including weekends

Benefits:

• Paid Vacation and Sick Leave, Paid Holidays
• Paid Parental Leave
• Domestic Violence Leave Policy
• Employee Assistance Program
• Medical, Dental, Vision
• Library-Funded Pension Plan
• Life Insurance
• Deferred Compensation (457 Plan)
• Flexible Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)
• Tuition Reimbursement

Job Qualifications:

• High School diploma or GED required, Bachelor’s degree or 60 hours college credit preferred
• Three-five years experience in security, social services, or related experience working directly with the public
• Must possess excellent communication skills, including customer service, conflict resolution, and de-escalation techniques
• Experience working with the underserved population is preferred
• Willing to obtain Adult CPR with First Aid and Automatic External Defibrillation (AED) certification
• Willing to obtain Mental Health First Aid Certification
• Unarmed Security License issued by St Louis County Police

Physical and Mental Requirements:

• Ability to operate a motor vehicle
• Valid driver’s license with a good driving record
• Ability to use software applications, including Microsoft Word, Excel and Google based applications such as Gmail, Calendars, and Docs
• Ability to stand and walk for an 8 hour shift
• Ability to lift a minimum of 50 lbs.
• Ability to use software applications, including Microsoft Word, Excel, and Google-based applications such as Gmail, Calendars, and Docs.

Essential Responsibilities:

1. Provides excellent customer service while creating a safe and welcoming environment for employees and patrons accessing Library services.

2. Works cooperatively with management and employees to maintain a safe environment.

3. Conducts quarterly safety & security risk assessments.

4. Acts as a liaison with local law enforcement, fire protection, and emergency personnel.

5. Other duties as assigned.

Performance Criteria for the Essential Responsibilities:

1. Provides excellent customer service while creating a safe and welcoming environment for employees and patrons accessing Library services.

• Perform a variety of safety and security duties related to the protection of Library employees and facilities.
• Explains the Library’s Code of Conduct to patrons with courtesy and tact, using de-escalation techniques to address issues and resolve conflicts.
• Maintains confidentiality in patron and employee interactions.
• Circulates continuously among branch exterior, public spaces, and employee service areas.
• Secures the branch at closing and sets the alarm system.
• Accompany Library employees to parking areas and being the last person to leave the branch parking area.

2. Works cooperatively with management and employees to maintain a safe environment.

• Possess fundamental knowledge of incident report writing skills and be capable of completing reports by documenting observations, information, incidents, and surveillance activities.
• Conducts necessary follow-up on incidents.
• Support employees with the enforcement of patrons suspensions.
• Assist with evacuation of employees and patrons in emergencies.
• This is a safety-sensitive position. An essential function of the role is to maintain the ability to remain alert and safe at all times.

3. Conducts quarterly safety & security risk assessments.

• Performs routine security camera checks, ensuring all cameras are operational.
• Create requests for maintenance service addressing safety hazards.
• Responds to public safety matters after hours.

4. Acts as a liaison with local law enforcement, fire protection, and emergency personnel.

• Facilitates the release of video footage for police investigations.
• Assists local fire departmental personnel with yearly branch fire inspections.

5. Other duties as assigned.