Public Safety Solutions Engineer

NiCE; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

NiCE is seeking a skilled sales engineer to strengthen our Public Safety business in North America. You will work with Account Executives, Product Management, and Legal to position NiCE and its portfolio, leading demonstrations and responding to RFPs in collaboration with partners and customers.

You will develop needs assessments, deliver compelling presentations, and build long-term relationships to maximize revenue while staying ahead of market trends in the Public Safety sector.

Qualifications

• BA/BS in Computer Science, Information Management Systems, or a related field.
• 4+ years experience selling and/or sales engineering into Government verticals and/or Public Safety/Security industry.
• Experience working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts.
• Proven consultative selling style with experience in demonstration and presentation preparation.

Responsibilities

• Support sales opportunities by being a product expert and demonstrating solution capabilities.
• Understand Criminal Justice Process workflow as it pertains to digital evidence.
• Interview and engage user work groups within Public Safety agencies.
• Construct needs assessment with Account Executives to ensure alignment.
• Collect feedback on solution requirements and interface with Product Management.
• Assist in technical responses to RFPs and presentations.
• Build out of Scope of Work documents (SOWs).
• Learn market needs and future trends in Public Safety.
• Develop and deliver compelling presentations to end users, partners and consultants.
• Sell NiCE value and differentiate NiCE from competitors in presentations.
• Maintain relationships with existing customers to maximize long-term revenue.

Skills

Public Safety sales

Government RFPs

Solution demonstrations

Customer relationship management

Travel willingness

Education

BA/BS in Computer Science or related field

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The primary objective of this role is to successfully support in the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector in North America. This person will work with the various functions within the company such as: Account Executives on the Public Safety business, Product Management, Business Development, Project Management, Legal, Marketing, Professional Services and Customer Support.

How will you make an impact?

• Support sales opportunities by being a product expert and being able to demonstrate solutions capabilities
• Need to have a full understanding of Criminal Justice Process workflow as it pertains to digital evidence
• Interview and engage a variety of user work groups within Public Safety agencies
• Construct needs assessment/analysis while working with Account Executive to ensure alignment
• Collect feedback on solution requirements and interface with Product Management
• Assisting in technical responses to RFPs, and presentations
• Build out of Scope of Work documents (SOWs)
• Continually learn market needs and future trends in the Public Safety sector
• Develop and deliver compelling presentations to end users, partners and consultants
• Sell NiCE value, differentiating between NiCE and its competitors when presenting value proposition to potential and existing customers
• Maintain existing customer relationships with the goal of maximizing revenues long term through relationship building, use them as strong referral sources

Have you got what it takes?

• BA/BS in Computer Science, Information Management Systems, or a related field
• 4+ years experience selling and/or sales engineering into Government verticals and/or into the overall Public Safety/Security industry
• Experience in working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts
• Proven consultative selling style with experience in demonstration and presentation preparation
• Exceptional work ethic
• Strong technical knowledge
• Excellent communication and presentation skills
• Proven creative problem-solving skills
• Strong desire to win and close business
• Experience working with and influencing high end decision makers
• Travel requirement will be ~50% per month within assigned territory

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.