Public Safety (Security) Lead Officer - Armed

Advocate Health Care; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health Care is hiring for a Public Safety position at Aurora Sinai Medical Center. This role is full-time, 40 hours per week, 3rd shift from 11pm to 7am, with rotating weekends and some holidays.

The pay range is $25.30–$37.95 per hour and benefits are eligible. The officer provides security services, enforces policies, and leads shift activities while coordinating with leadership and law enforcement as needed.

Responsibilities

• Provide security services with a customer-service approach per policies and training.
• Maintain professional appearance and demeanor to inspire confidence.
• Enforce safety and security rules; monitor and maintain equipment.
• Lead front-line shift duties for routine and emergency responsibilities.
• Schedule staff, manage timecards, and review shift documentation.
• Investigate incidents on Advocate Health property and file reports.
• De-escalate situations and coordinate with law enforcement when needed.
• Participate in emergency planning and liaison with departments.

Job description

Department: 11926 Aurora Sinai Medical Center - Public Safety Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 3rd Shift 11pm-7am Full-time Rotating weekends and some holidays may apply

Pay Range: $25.30 - $37.95

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Is alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.
• Confirms shift work documentation in the electronic record.
• Reviews and approves all shift incident reports.
• Conduct shift briefings to ensure accurate communication and handoff.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.).
• Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes.
• Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
• Makes decisions regarding the dispositions of apprehension/arrest cases.
• Refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Coordinates emergency response planning and practice with other Departments and Units.