Public Safety Records & Dispatch Specialist

Town-of-Vienna; Vienna (VA); On-site; USD 69,000 - 110,000; Full time

Job summary

The Town of Vienna is seeking a Police Records and Communications Specialist to support public safety operations by coordinating emergency and non-emergency communications, managing critical police records, and ensuring data integrity across VCIN/NCIC and related systems.

Responsibilities include processing calls, dispatching, maintaining warrants and tickets, and fulfilling FOIA requests with strict attention to confidentiality and regulatory compliance. Shift flexibility may be required.

Qualifications

• High School diploma or GED required; specialized coursework in communications or public safety preferred.
• Six years in 911/CAD or public safety radio experience.
• Notary Public within 6 months of assignment.
• VCIN certification. Allows access to Virginia criminal justice information.
• Clear written and verbal communication skills are essential.

Responsibilities

• Receives and processes emergency and non-emergency calls; assists callers.
• Monitors police radio and dispatches officers.
• Manages VCIN/NCIC; enters records and audits.
• Coordinate VCIN/NCIC recertification for department personnel.
• Enter and maintain warrants, protective orders, and tickets; generate monthly reports.
• Process FOIA requests in compliance with laws and departmental policies.

Skills

Communication

Attention to detail

Judgment

Data entry

Public safety software

Education

High School diploma or GED

VCIN certification

Tools

VCIN/NCIC system

CAD system

Database systems

Spreadsheets

Job description

The Town of Vienna is seeking a Police Records and Communications Specialist to support public safety operations by coordinating emergency and non-emergency communications, managing critical police records, and ensuring data integrity across VCIN/NCIC and related systems.

Responsibilities include processing calls, dispatching, maintaining warrants and tickets, and fulfilling FOIA requests with strict attention to confidentiality and regulatory compliance. Shift flexibility may be required.