Public Safety Records Data Entry Specialist

cityoffortwayne; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Fort Wayne is seeking an Information/Computer Input Technician for the Police Records unit (B shift 2:30p-10:30p). The role supports the Records Division by handling non-emergency calls, processing police records and assisting the public in a confidential manner.

Applicants should have an associate degree in criminal justice or related field and at least one year in records or data-entry plus strong organizational and communication skills. City post-offer screening applies.

Qualifications

• Associate degree in criminal justice or a related field, or an equivalent combination of education and experience.
• At least one year of experience in records, data-entry or administrative environment.
• Strong organization, communication and customer-service skills.
• Ability to manage multiple priorities and make sound decisions under pressure.
• Ability to pass the City's post-offer screening process.

Responsibilities

• Answer non-emergency calls, gather essential information and direct callers to the appropriate service.
• Enter police reports, citations, protective orders, stolen-property records, tow information and calls for service.
• Process background checks, criminal-history requests, handgun permit information and vehicle releases.
• Assist citizens, police personnel, towing providers and outside agencies by phone and in person.
• Review, enter and release law-enforcement information while maintaining strict confidentiality.

Skills

Data-entry

Records management

Confidential information handling

Customer service

Multitasking

Decision-making under pressure

Communication skills

Organization

Education

Associate degree in criminal justice or related field

Tools

Spillman system

Microsoft Word

Microsoft Excel

Office equipment

Job description

The City of Fort Wayne is seeking an Information/Computer Input Technician for the Police Records unit (B shift 2:30p-10:30p). The role supports the Records Division by handling non-emergency calls, processing police records and assisting the public in a confidential manner.

Applicants should have an associate degree in criminal justice or related field and at least one year in records or data-entry plus strong organizational and communication skills. City post-offer screening applies.