Information/Computer Input Technician – Police Records

cityoffortwayne; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Fort Wayne is seeking an Information/Computer Input Technician for the Police Records unit (B shift 2:30p-10:30p). The role supports the Records Division by handling non-emergency calls, processing police records and assisting the public in a confidential manner.

Applicants should have an associate degree in criminal justice or related field and at least one year in records or data-entry plus strong organizational and communication skills. City post-offer screening applies.

Qualifications

• Associate degree in criminal justice or a related field, or an equivalent combination of education and experience.
• At least one year of experience in records, data-entry or administrative environment.
• Strong organization, communication and customer-service skills.
• Ability to manage multiple priorities and make sound decisions under pressure.
• Ability to pass the City's post-offer screening process.

Responsibilities

• Answer non-emergency calls, gather essential information and direct callers to the appropriate service.
• Enter police reports, citations, protective orders, stolen-property records, tow information and calls for service.
• Process background checks, criminal-history requests, handgun permit information and vehicle releases.
• Assist citizens, police personnel, towing providers and outside agencies by phone and in person.
• Review, enter and release law-enforcement information while maintaining strict confidentiality.

Skills

Data-entry

Records management

Confidential information handling

Customer service

Multitasking

Decision-making under pressure

Communication skills

Organization

Education

Associate degree in criminal justice or related field

Tools

Spillman system

Microsoft Word

Microsoft Excel

Office equipment

Job description

Information/Computer Input Technician - Police Records (B shift 2:30p-10:30p)

Schedule: Monday - Friday 2:30 p.m.-10:30 p.m., Every third weekend Saturday & Sunday2:30 p.m.-10:30 p.m.

Full-time shifts may include 6:30 a.m.-2:30 p.m., 8:00 a.m.-4:00 p.m., 9:30 a.m.-5:30 p.m., 10:30 a.m.-6:30 p.m. or 2:30 p.m.-10:30 p.m. Alternate weekends and holidays may be required.

Do you have records, data-entry or criminal justice experience and stay composed when situations become stressful? We're looking for someone who is dependable, detail-oriented and comfortable handling confidential police information while assisting the public.

What You'll Do

You'll support the Fort Wayne Police Department Records Division by answering non-emergency calls, assisting citizens and law-enforcement personnel, and processing sensitive police records.

Key Responsibilities

• Answer non-emergency calls, gather essential information and direct callers to the appropriate service
• Enter police reports, citations, protective orders, stolen-property records, tow information and calls for service
• Process background checks, criminal-history requests, handgun permit information and vehicle releases
• Assist citizens, police personnel, towing providers and outside agencies by phone and in person
• Review, enter and release law-enforcement information while maintaining strict confidentiality

What You Bring: Education & Experience

• Associate degree in criminal justice or a related field, or an equivalent combination of education and experience
• At least one year of experience in records, data-entry or administrative environment
• Strong organization, communication and customer-service skills
• Ability to manage multiple priorities and make sound decisions under pressure
• Ability to pass the City's post-offer screening process

Required Certifications

• Ability to obtain and maintain IDACS/NCIC certification, which authorizes access to Indiana and national law-enforcement information systems
• Ability to complete the required training, pass the examination and recertify every two years
• Valid Indiana driver's license

Technical Skills & Knowledge

• Accurate keyboarding and data-entry skills; a keyboarding test will be administered
• Ability to learn Spillman, the Police Department's records and call-management system, along with other law-enforcement databases
• Working knowledge of Microsoft Word, Excel and standard office equipment
• Ability to understand policies, legal terminology, maps, codes and detailed instructions

Why Work for the City of Fort Wayne?

Your work will help citizens; police officers and partner agencies receive timely and accurate information. The City of Fort Wayne offers meaningful public-service work, job stability, professional development, comprehensive benefits and retirement through PERF.

The City of Fort Wayne is an Equal Opportunity Employer.