Public Safety Operator - BCSO

bexar; San Antonio (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

Bexar County Sheriff's Office seeks a Public Safety Operator for the Bexar County Communications Center. You will answer emergency and non-emergency calls, route to dispatchers, and operate CAD, CIJS, RMS, and 9-1-1 systems while handling clerical duties and information requests.

Responsibilities include evaluating call severity, prioritizing service, and assisting training new staff in telecommunication procedures in a fast-paced environment with shift work and potential overtime.

Qualifications

• High School diploma or GED.
• Typing 40 wpm with few errors; recent test required.
• Ability to remain calm in emergencies and handle stressful calls.
• Must have a valid driver’s license.
• Must pass background, psychological and physical exams including drug screening.
• Must obtain TCOLE Telecommunicator License within 1 year of employment.
• Must obtain TLETS Certification within 1 year of employment.
• Ability to communicate with diverse groups with tact and diplomacy.
• Ability to establish and maintain effective working relationships.
• May require weekend, holiday and shift work.

Responsibilities

• Answer emergency and non-emergency calls and route to dispatchers.
• Determine severity based on information from caller.
• Enter call details into computer and prioritize service.
• Provide information on case numbers, arrival times, addresses and other dispatch data.
• Research databases to verify driver’s licenses, warrants, vehicle records, and criminal history.
• Contact service/utility agencies as directed.
• Assist training of new employees on procedures and equipment.
• Perform clerical duties and related tasks.

Skills

Typing 40 wpm

Calm under pressure

Communication skills

Attention to detail

Team collaboration

Education

High School diploma or GED

Tools

CAD System

CIJS

RMS

911/TELEPHONY System

Job description

Job Title

Public Safety Operator - BCSO

Pay Rate Min to Mid Range

$21.79 - $25.61

Time Type

Full time

Summary

Description

This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.

Duties and Responsibilities

• Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers
• Determines severity of situation based on detailed information gathered from the caller
• Enters call subject matter into computer and prioritizes calls for service
• Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information
• Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
• Contacts various service/utility agencies and other emergency contacts as directed
• Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
• Performs clerical duties such as making copies of documents and forwarding to the appropriate location
• Performs related duties as required

Minimum Qualifications

• Graduation from High School or a General Education Development (GED) certificate
• Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
• Skill to type 40 wpm with no more than 7 errors;Requires recent typing test administered by Workforce Solutions Alamo Career Centers
• Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
• Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1)year from employment date
• Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1)year of employment; must secure and maintain access to TLETS
• Must pass a psychological and physical exam including a drug screening
• Must possess a valid driver's license
• Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office
• May be subject to recall
• May be required to work more than 40 hours during the workweek
• Must work weekends and holidays and perform shift work

Working Conditions and Physical Demands

• Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
• Occasionally moves items weighing up to 10-15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

BexarCounty is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enableindividualswith disabilities to perform the essential functions.