Public Safety Officer / Security

Hartford HealthCare; Manchester (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hartford HealthCare in Manchester, CT is hiring Public Safety Officers to serve as front-line guardians, ensuring safe and secure environments for patients, visitors, colleagues and clinicians.

Officers patrol facilities, respond to incidents, and work with local law enforcement when required. A High School diploma is required; CT Guard Card and a valid driver’s license are essential. The role offers a flexible shift within a large healthcare network.

Qualifications

• High School Diploma or equivalent required.
• CT Guard Card or submission in progress with expectation to receive within 90 days of hire.
• Valid driver’s license with an excellent driving record.

Responsibilities

• Provide professional, customer service focused assistance to patients, visitors, colleagues and first responders.
• Patrol facility and rounds to identify safety concerns; may be assigned to fixed areas to check credentials or provide information.
• Respond to and manage safety incidents and hazards with timely investigations and appropriate action.
• Maintain knowledge of instructions, policies and procedures; follow guidelines.
• Document activities and reports; share information with other Public Safety Officers.
• Coordinate with law enforcement and first responders when necessary.
• Notify supervisor of unusual situations and request assistance when needed.
• Perform additional duties as assigned.

Skills

Customer service

Problem solving

Communication

Discretion and judgment

Attention to detail

Education

High school diploma or equivalent

Job description

Location Detail: 71 Haynes Street (10627)

Shift Detail: Flex

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Clinical Nurse Educator.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

Job Responsibilities

• Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
• Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
• Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
• Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
• Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
• Partners with law enforcement and other first responders when circumstances warrant.
• Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
• Completes other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent

Experience

• One (1) year of relevant experience in service to the public or patients (public safety, corrections, first responder, military, mental health worker/technician or other similar healthcare patient facing role)
• Related volunteer or degree programs may be substituted for experience based on hiring manager discretion

Licensure, Certification, Registration

• Valid driver’s license and an excellent driving record
• Valid CT Guard Card or documentation of submission of CT Guard Card application with expectation to receive CT Guard Card within 90 days of hire

Language Skills

• Ability to read, write, speak and understand English

Knowledge, Skills And Ability Requirements

• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Ability to read and understand oral and written instructions, effectively communication information.
• Demonstrate a positive attitude in support of the organization’s mission, vision and values.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.