Public Safety Officer Lead

cwi; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Children's Wisconsin is seeking a Security Officer to lead security staff across CW facilities and grounds. The role includes assigning posts, ensuring coverage, and enforcing policies to protect patients, staff and visitors.

You will coordinate with Security Leaders, train personnel, monitor surveillance systems, and respond to emergencies in collaboration with local agencies. A calm, decisive leader is essential to maintain safety and trust in the campus environment.

Qualifications

• Oversee security staff and lead patrol operations.
• Coordinate schedules and respond to emergencies.
• Provide training and performance feedback to security personnel.
• Liaise with local law enforcement as needed.

Responsibilities

• Lead and oversee security personnel patrolling CW facilities and grounds.
• Plan work schedules and assign staff to posts.
• Train staff and escalate performance issues to the Supervisor.
• Coordinate with Security Dispatchers and monitor cameras and alarms.
• Respond to emergencies and coordinate with law enforcement.
• Provide liaison with external agencies and participate in Emergency Coordination Plan.

Job description

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

Responsible for serving in a leadership role, overseeing the work of security staff engaged in patrolling and securing CW facilities, grounds and personnel. In doing so, performs the responsibilities of a Security Officer and, in the absence of the Supervisor, provides leadership functions, to include assigns personnel to posts or patrol, interprets CW policies and procedures, trains, equips and directs security personnel and works towards positive resolution of internal and external customer issues.

Essential Functions

• Leads, coordinates and provides oversight and reviews the work of security personnel engaged in patrolling and securing CW facilities and grounds, the absence of the Supervisor.
• Plans and prepares work schedules and priorities to provide adequate security coverage in the absence of the Supervisor, makes work assignments and reassigns security staff in response to schedules, emergencies or unusual incidents.
• Orients, trains, and provides performance feedback and when necessary, escalates performance issues to the Supervisor who will determine if further action is required. Assists in the mediation of conflicts involving security staff in the absence of the supervisor.
• Assists Security Dispatchers working in Security Dispatch as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency line (88) and directs personnel appropriately. Monitors various cameras and alarm systems. Answers intercom and elevator calls for assistance promptly and professionally.
• Coordinates shift scheduling with Security Leaders, to assure that at least one Security Leader is on duty at all times.
• Performs parking enforcement related duties, to include, but not limited to, operation of parking equipment, greeting, welcoming and directing our customers.
• Patrols (by foot or patrol vehicle) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences.
• Investigates and writes incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains evidence related to the incident and interviews victims, witnesses, and suspects.
• Provide liaison functions between Children's and local, state and federal law enforcement agencies.
• Serves as department leader and liaison upon activation of the campus MRMC - Emergency Coordination Plan (ECP). Has department operational decision making authority to enact safety measures in accordance with Children's, security department or MRMC-ECP plans and directives. Participates in emergency exercises.

Legacy Essential Functions

• Ability to provide intervention strategies and collaborative support with various medical disciplines in the safety and care of patients, visitors and staff. Participate in patient care meetings to address patient care and safety related matters.
• Ability to read and interpret legal documents detailing court actions, community based protective service agencies (MCCPS) orders/directives directed in the care of children. Ability to assess and define safety plans in accordance with legal and organizational directives.
• Serve as department liaison on various organizational committees or other group functions affecting the care and safety of patients, visitors or staff.
• Serve as department representative upon activation of Hospital Command Center. Liaison with organizational leadership teams in responding to incidents affecting hospital operations.
• Upon request, provide input to Security Supervisors of staff performances.
• Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, medical and other activities of a similar nature, including subsequent appearances in court, hearings, or chamber