Public Safety Officer I- Front Gate

Lake Of The Pines Association; Auburn (CA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Vacation and sick leave

Facility use privileges

Job summary

Lake of the Pines Association in Auburn, CA is hiring for a Full Time Public Safety Gate Officer. Typical shifts are 10 hours, Thu-Sun, with evenings, overnights, weekends, and holidays included.

A rounded benefits package accompanies the hourly wage of $19.88–$22.61, with opportunities to patrol and enforce regulations within a 2,000-home gated community. Responsibilities include access control, incident logging, dispatch coordination, and professional interaction with residents and guests.

Qualifications

• High School Diploma or GED.
• PSO (Proprietary Private Security Officer) license required.
• Valid California Driver’s License with clean driving record.
• CPR/First Aid/AED certification required.
• Customer service experience and ability to type, answer phones, and multi-task in an office environment.

Responsibilities

• Enforce LOP rules and safety regulations.
• Diffuse conflicts through conversation and professionalism.
• Control access to the gated community.
• Log contractors, renters, complaints, and incidents with accuracy.
• Dispatch Patrol Officers to incidents and document events chronologically.
• Monitor traffic and scanner activity; maintain accurate records.
• Respond to incidents with investigative reporting and data collection.
• Provide helpful customer service during high call volumes.

Skills

Customer Service

Communication

De-escalation

Multitasking

Teamwork

Education

High School Diploma or GED

PSO license

California Driver’s License

CPR/First Aid/AED certification

Job description

Job Details

Job DetailsJob Location: Lake of the Pines Association - Auburn, CA 95602Position Type: Full TimeSalary Range: $19.88 - $22.61 HourlyLake of the Pines Homeowners Association (LOP) is accepting applications for the position of a Full Time- Public Safety Gate Officer. Hours include evenings, overnights, weekends, and holidays and this is a 24-hour operation, 365 days a year. The Department is never closed. All shifts are 10-hour shifts, 4 days a week, Thursday - Sunday, 9:30AM - 8PM. MUST BE ABLE TO WORK ALL SHIFTS AS DESCRIBED ABOVE.

Lake of the Pines is a 2,000-home gated private community located in the foothills of Northern California between the towns of Auburn and Grass Valley. Among its numerous amenities, the community boasts of a 230-acre private lake and a 19-hole golf course. We have availability for a Full Time, hourly position with a salary range of $19.88 - $22.61. Excellent benefits including medical, dental, vision and life insurance; vacation and sick leave; 401k and facility use privileges including golf, swimming pool, beaches, parks, tennis, and discounted meals. Background search required following a conditional offer of employment.

Duties and Responsibilities:

• Enforcing LOP rules and regulations, Health and Safety Statutes, and other regulations deemed necessary.
• Ability to diffuse conflict through conversation.
• Controlling access to all of the private gated community.
• Logging in contractors, renters, complaints, keys, bank runs, sewer pump problems, and any unusual circumstances, contact involved parties and authorities when needed.
• Dispatching Patrol Officers to any incoming calls and reports.
• Making entries in daily security department roster: record, in chronological order, significant or noteworthy events/incidents.
• Monitoring all incoming traffic and Police/Fire Scanner Traffic.
• Documenting activities in accordance with specified Association and security department policies.
• Being cognitive and aware of all ongoing activities related to LOP Association.
• When incidents of crimes or accidents occur, assist, protect and investigate activity scene, reporting all information/data. Investigating and submitting reports.
• Being able to perform any task, duty, or assignment within security department as directed.
• Answering high volume of phone calls with customer service-oriented demeanor at all times.
• Able to multitask including typing at the computer, talking on the phone, allowing sponsored guests into the community all at the same time without errors.
• MUST be able and willing to work evening, overnight and holidays shifts with positive and teamwork attitude! All shifts are 10-hour shifts. 4th of July and Halloween holidays are mandatory 12 hour shifts for all team members.
• May also be assigned other duties as needed.

QualificationsRequirements:

• High School Diploma or general education degree (GED)
• Current PSO (Proprietary Private Security Officer) license required at time of employment; training may be provided, if available.
• Valid California Driver’s License and clean driving record
• CPR/First Aid/AED certified required.
• Customer Service experience with ability to type, answer phones, multi-task in an office-type environment required to be proficient in the guard gate at the entrance of the community.
• At least 2 years' experience in security or public safety desired
• Language Skills: Ability to read and comprehend simple instructions and memos. Ability to write simple correspondence and employ common sense/good judgment in report writing. Ability to effectively present information in one-on-one and small group situations to Association members and public and governmental agencies. Ability to type and spell accurately. Ability to communicate effectively and appropriately with members, guests, and co-workers with a happy, and customer service-oriented attitude and focus.
• Reasoning Ability: Ability to solve practical problems.
• Able to approach or respond to the public with professionalism and emphasis on de-escalation.