Public Safety Officer I - Armed (PSO)

Advocate Aurora Health; Chicago (IL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Aurora Health in Chicago is seeking a Public Safety Officer I - Armed at AMG Imani Village to provide vigilant security for patients, staff, visitors, and property. You will maintain a visible presence, respond to incidents, and support emergency operations with professional communication and de-escalation skills.

The role requires flexibility for shift changes, a strong customer-service mindset, and adherence to safety protocols across the facility.

Qualifications

• Excellent customer service and communication skills
• Ability to respond appropriately to security and safety incidents
• Reliable attendance and professionalism
• Must be flexible with scheduling and willing to accommodate shift and/or location changes based on operational needs

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism and safety.
• Inspires confidence with a professional, approachable appearance and demeanor.
• Performs interior and exterior patrols, identifies hazards, and conducts routine checks.
• Responds to emergencies, deters threats, and applies de-escalation techniques when needed.
• Investigates incidents on Advocate Health property and documents reports.
• Liaises with law enforcement and coordinates security operations as required

Skills

Customer service

Communication

Attendance reliability

Schedule flexibility

Job description

Department:

11948 AMG Admin - Public Safety: Southern IL

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Public Safety Officer - AMG Imani Village

Location:

AMG Imani Village
901 E. 95th St., Chicago, IL 60619

Schedule:

• - Tuesday - Friday: 1:00 PM - 8:30 PM
• - Saturday: 8:00 AM - 8:30 PM
• - Off: Sunday and Monday

Position Summary:

AMG Imani Village is seeking a professional and dependable Public Safety Officer to provide a safe and secure environment for patients, staff, visitors, and property. The ideal candidate will possess strong customer service, communication, and observation skills while maintaining a visible security presence throughout the facility.

Requirements:

• - Excellent customer service and communication skills
• - Ability to respond appropriately to security and safety incidents
• - Reliable attendance and professionalism
• - Must be flexible with scheduling and willing to accommodate shift and/or location changes based on operational needs

Pay Range:

$22.90 - $34.35

It's More Than a Job, It's a Calling!

Position: Public Safety Officer I - Armed

Location:

AMG Imani Village; Chicago, IL.

Full Time; 2nd Shift

• - Tuesday - Friday: 1:00 PM - 8:30 PM
• - Saturday: 8:00 AM - 8:30 PM
• - Off: Sunday and Monday

Major Responsibilities:

• - Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• - Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• - Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• - Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• - Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• - Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• - Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• - Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• - Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• - Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• - Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• - Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• - Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• - Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required:

• - Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• - For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services maintained through training and competency assessments.