Public Safety Officer (Full Time, Nights)

Pscfl; Miami (FL); On-site; USD 33,000 - 48,000; Full time

Job summary

Pscfl is seeking a Security professional to patrol hospital grounds, enforce access control, and respond to emergencies. You will document incidents, escort staff and visitors, and maintain security systems across main campus and offsite locations.

The role requires CPI and AED certifications, a Florida driver license, and completion of hospital security training within specified timelines. English proficiency is required; Spanish is a plus.

Qualifications

• AED certification within 30 days of hire
• CPI certification within 90 days of hire
• Valid Florida driver license with clean record
• FL Security D License within 90 days of hire
• Complete NCH Security Training after probation

Responsibilities

• Adhere to attendance and shift coverage policies to ensure patient and staff safety
• Provide exceptional customer service to patients, visitors, and coworkers
• Escort visitors and staff to locations within hospital grounds
• Investigate incidents and write narrative reports
• Maintain logs, rings, cameras, doors, and security systems
• Patrol and secure hospital buildings and monitor access after hours
• Respond to alarms and emergency codes promptly
• Support clinical staff during Baker Act holds and related procedures
• Escort and monitor psychiatric patients and secure helipad area
• Conduct monthly AED checks and CPI-based safety interventions

Skills

AED certification

CPI certification

English communication

Spanish bilingual (preferred)

Education

High school or equivalent

IAHSS healthcare training certification

Job description

Description

Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism and to prevent injury and accidents. Works under the direction of the Shift Supervisor and the Manager.

Job Specific Duties

• Adheres to attendance policy, guidelines, and expectations as outlined ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety.
• Provides exceptional customer service to all customers, patients, and co-workers, as measured by the shared department result customer service survey.
• Escorts visitors, patients, and employees to different areas within the main hospital grounds when needed.
• Investigates incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Writes incident reports and documents investigations based on hospital standards.
• Maintains logs/checklists (including security call, dispatcher, cameras, doors, etc).
• Patrols and secures buildings on the main campus. Limits after hour accessibility to hospital and areas designated as sensitive by making sure that all doors are locked and secure.
• Reports all safety and fire hazards observed on routine patrols and inspections.
• Responds to calls from medical staff and provides support per hospital guideline and CPI training (assisting clinical staff with Baker acts, holding patients for medical treatment, etc.).
• Responds to alarms such as panic alarms and all emergency codes within the appropriate timeframes.
• Writes detailed narrative incident reports and document investigations based on hospital standards and maintains daily activity reports.
• Conducts Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects.
• Conduct ALSM Rounding for areas under construction once a day depending on project duration.
• Responds to elevator malfunctions ensuring safety of patients, families and employees.
• Monitors visitor registration areas ensuring proper sign-in procedures for FastPass systems ensuring safety and security for all patients, families, and employees.
• Responds to any and all emergency situations alerted timely and following all of the guidelines depending on Codes called. i.e. Code Red, Code Strong, etc.
• Escorts medical staff with the transporting of deceased patients.
• Escorts and monitors psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines to include assistance with holding.
• Secures helipad for the helicopter when patients are flown in.
• Conducts monthly AED checks during 2nd or 3rd shift or as needed to meet compliance.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Qualifications

Minimum Job Requirements

• American Heart Association AED required within 30 days of hire - maintain active and in good standing throughout employment
• CPI - Crisis Prevention Institute required within 90 days of hire- maintain active and in good standing throughout employment
• Active and valid State of Florida driver's license with an approved driving record pursuant to our policy and maintained throughout employment
• FL Security D License required within 90 days of hire - maintain in good standing throughout employment
• Complete NCH Security Training Program after successful completion of probationary period within 6 months of hire

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Basic Security Officer Healthcare Training Course IAHSS certification preferred.
• Experience in security within a hospital setting preferred.
• Experience with customer service within a hospitality industry preferred.
• Basic proficiency with computer system and Microsoft Software (i.e., Word and Excel).
• Ability to communicate effectively in English both verbally and in writing. Bilingual in Spanish preferred.

Job: Security

Department: SECURITY-2100-842000

Job Status: Professional