Public Safety Officer (Full Time, Evenings)

Nicklaushealth; Sunset Corners (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaushealth in Florida is seeking a Hospital Security Officer to patrol the main campus, monitor access, and respond to alarms and emergencies, ensuring patient, staff, and visitor safety.

You will escort visitors, document incidents, and collaborate with medical staff; the role requires attention to policy, CPI training, and strong customer service.

Qualifications

• High school education or equivalent preferred.
• IAHSS certification preferred.
• Experience in hospital security is preferred.
• Ability to communicate effectively in English, written and spoken.

Responsibilities

• Adheres to attendance policy, guidelines, and expectations for coverage and safety.
• Provides exceptional customer service to customers, patients and co-workers.
• Escorts visitors, patients, and employees within hospital grounds as needed.
• Investigates incidents and documents investigations per hospital standards.
• Maintains logs and checklists (security calls, dispatch, cameras, doors).
• Patrols and secures buildings and restricts after-hours access as required.
• Responds to alarms and emergency codes and follows guidelines.
• Writes detailed incident reports and daily activity reports.

Skills

Customer service

English communication

Security awareness

Education

High school diploma or equivalent

IAHSS certification

Florida driver license

State of Florida Security D License

Tools

Microsoft Word/Excel

Job description

Job Summary

Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism and to prevent injury and accidents. Works under the direction of the Shift Supervisor and the Manager.

Job Specific Duties

• Adheres to attendance policy, guidelines, and expectations as outlined ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety.
• Provides exceptional customer service to all customers, patients, and co-workers, as measured by the shared department result customer service survey.
• Escorts visitors, patients, and employees to different areas within the main hospital grounds when needed.
• Investigates incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Writes incident reports and documents investigations based on hospital standards.
• Maintains logs/checklists (including security call, dispatcher, cameras, doors, etc).
• Patrols and secures buildings on the main campus. Limits after hour accessibility to hospital and areas designated as sensitive by making sure that all doors are locked and secure.
• Reports all safety and fire hazards observed on routine patrols and inspections.
• Responds to calls from medical staff and provides support per hospital guideline and CPI training (assisting clinical staff with Baker acts, holding patients for medical treatment, etc.).
• Responds to alarms such as panic alarms and all emergency codes within the appropriate timeframes.
• Writes detailed narrative incident reports and document investigations based on hospital standards and maintains daily activity reports.
• Conducts Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects.
• Conduct ALSM Rounding for areas under construction once a day depending on project duration.
• Responds to elevator malfunctions ensuring safety of patients, families and employees.
• Monitors visitor registration areas ensuring proper sign-in procedures for FastPass systems ensuring safety and security for all patients, families, and employees.
• Responds to any and all emergency situations alerted timely and following all of the guidelines depending on Codes called. i.e. Code Red, Code Strong, etc.
• Escorts medical staff with the transporting of deceased patients.
• Escorts and monitors psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines to include assistance with holding.
• Secures helipad for the helicopter when patients are flown in.
• Conducts monthly AED checks during 2nd or 3rd shift or as needed to meet compliance.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Qualifications

Minimum Job Requirements

• American Heart Association AED required within 30 days of hire - maintain active and in good standing throughout employment
• CPI - Crisis Prevention Institute required within 90 days of hire- maintain active and in good standing throughout employment
• Active and valid State of Florida driver's license with an approved driving record pursuant to our policy and maintained throughout employment
• FL Security D License required within 90 days of hire - maintain in good standing throughout employment
• Complete NCH Security Training Program after successful completion of probationary period within 6 months of hire

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Basic Security Officer Healthcare Training Course IAHSS certification preferred.
• Experience in security within a hospital setting preferred.
• Experience with customer service within a hospitality industry preferred.
• Basic proficiency with computer system and Microsoft Software (i.e., Word and Excel).
• Ability to communicate effectively in English both verbally and in writing. Bilingual in Spanish preferred.

Job: Security

Department: SECURITY-2100-842000

Job Status: Professional