Public Safety Officer (Full Time, Night shift)

Miami Children’s Hospital; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Public Safety Officer at a leading healthcare facility. This essential role involves ensuring the safety and security of patients, staff, and visitors while providing exceptional customer service. You will patrol the hospital grounds, respond to emergencies, and assist in maintaining a secure environment. Ideal candidates will possess strong communication skills and a commitment to crisis intervention. This is a fantastic opportunity to make a meaningful impact in a vibrant healthcare setting, where your contributions will help create a safe and welcoming atmosphere for all.

Qualifications

• Must maintain required certifications like AED and CPI throughout employment.
• Experience in security and customer service in healthcare preferred.

Responsibilities

• Patrols hospital grounds to prevent theft and ensure safety.
• Investigates incidents and writes detailed reports.
• Responds to emergency situations and alarms promptly.

Skills

Customer Service

Crisis Intervention

Incident Reporting

Patrolling

Communication Skills

Bilingual (Spanish)

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description - Public Safety Officer (Full Time, Night shift) (27758)

Job Summary

Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism and to prevent injury and accidents. Works under the direction of the Shift Supervisor and the Manager.

Job Specific Duties

• Adheres to attendance policy, guidelines, and expectations as outlined ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety.
• Provides exceptional customer service to all customers, patients, and co-workers, as measured by the shared department result customer service survey.
• Escorts visitors, patients, and employees to different areas within the main hospital grounds when needed.
• Investigates incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Writes incident reports and documents investigations based on hospital standards.
• Maintains logs/checklists (including security call, dispatcher, cameras, doors, etc).
• Patrols and secures buildings on the main campus. Limits after hour accessibility to hospital and areas designated as sensitive by making sure that all doors are locked and secure.
• Reports all safety and fire hazards observed on routine patrols and inspections.
• Responds to calls from medical staff and provides support per hospital guideline and CPI training (assisting clinical staff with Baker acts, holding patients for medical treatment, etc.).
• Responds to alarms such as panic alarms and all emergency codes within the appropriate timeframes.
• Writes detailed narrative incident reports and document investigations based on hospital standards and maintains daily activity reports.
• Conducts Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects.
• Conduct ALSM Rounding for areas under construction once a day depending on project duration.
• Responds to elevator malfunctions ensuring safety of patients, families and employees.
• Monitors visitor registration areas ensuring proper sign-in procedures for FastPass systems ensuring safety and security for all patients, families, and employees.
• Responds to any and all emergency situations alerted timely and following all of the guidelines depending on Codes called (i.e. Code Red, Code Strong, etc.).
• Escorts medical staff with the transporting of deceased patients.
• Escorts and monitors psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines to include assistance with holding.
• Secures helipad for the helicopter when patients are flown in.
• Conducts monthly AED checks during 2nd or 3rd shift or as needed to meet compliance.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Qualifications

• American Heart Association AED required within 30 days of hire - maintain active and in good standing throughout employment.
• CPI - Crisis Prevention Institute required within 90 days of hire - maintain active and in good standing throughout employment.
• Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment.
• FL Security D License required within 90 days of hire - maintain in good standing throughout employment.
• Complete NCH Security Training Program after successful completion of probationary period within 6 months of hire.

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Basic Security Officer Healthcare Training Course IAHSS certification preferred.
• Experience in security within a hospital setting preferred.
• Experience with customer service within a hospitality industry preferred.
• Basic proficiency with computer system and Microsoft Software (i.e., Word and Excel).
• Ability to communicate effectively in English both verbally and in writing. Bilingual in Spanish preferred.