Public Safety Officer (Full Time, Evening shift) I

Miami Children’s Hospital; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare facility in Miami is seeking a Public Safety Officer for full-time evening shifts. The role involves ensuring safety within hospital premises, responding to emergencies, and providing excellent customer service. Candidates should have relevant certifications and a high school diploma. This position requires strong communication skills and the ability to handle crisis situations effectively.

Qualifications

• AED certification within 30 days of hire.
• CPI certification within 90 days of hire.
• Valid Florida driver’s license required.

Responsibilities

• Polices hospital buildings and grounds to prevent theft and injuries.
• Responds to emergency situations and alarms.
• Writes detailed incident reports and maintains logs.

Skills

Customer service

Effective communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Description - Public Safety Officer (Full Time, Evening shift) I (28212)

Job Summary

Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism, and injuries. Works under the supervision of the Shift Supervisor and the Manager.

Job Specific Duties

1. Adheres to attendance policies, guidelines, and expectations, ensuring proper handoff, shift coverage, team collaboration, and safety of patients and staff.
2. Provides excellent customer service to all customers, patients, and co-workers, as measured by the department's shared customer service survey.
3. Escorts visitors, patients, and employees within hospital grounds as needed.
4. Investigates incidents reported by staff, visitors, physicians, or patients, writes incident reports, and documents investigations per hospital standards.
5. Maintains logs and checklists (security calls, dispatch, cameras, doors, etc.).
6. Patrols and secures hospital buildings, ensuring after-hours access is limited to authorized areas by locking doors.
7. Reports safety and fire hazards observed during patrols and inspections.
8. Responds to calls from medical staff and provides support according to hospital guidelines and CPI training, including assisting with Baker acts and patient holds.
9. Responds promptly to alarms such as panic alarms and emergency codes.
10. Writes detailed incident reports and maintains daily activity logs.
11. Conducts fire watches for construction areas every 1-2 hours or as needed.
12. Performs ALSM rounding in construction areas daily, depending on project duration.
13. Responds to elevator malfunctions, ensuring safety for patients, families, and staff.
14. Monitors visitor registration areas to ensure proper sign-in procedures for safety and security.
15. Responds timely to emergency situations, following protocols for specific codes (e.g., Code Red, Code Strong).
16. Escorts medical staff when transporting deceased patients.
17. Monitors and escorts psychiatric patients to ensure safety, following hospital standards and Baker Act guidelines.
18. Secures the helipad during patient helicopter arrivals.
19. Conducts monthly AED checks as required.
20. Provides supervision and observation of behavioral health patients, utilizing non-violent crisis intervention strategies (CPI).

Qualifications

1. American Heart Association AED certification within 30 days of hire, maintained throughout employment.
2. Crisis Prevention Institute (CPI) certification within 90 days of hire, maintained throughout employment.
3. Valid Florida driver’s license with an approved driving record, maintained throughout employment.
4. Florida Security D License within 90 days of hire, maintained in good standing.
5. Completion of NCH Security Training Program after probation, within 6 months of hire.

Knowledge, Skills, and Abilities

1. High school diploma or equivalent preferred.
2. Basic Healthcare Security Officer training (IAHSS certification) preferred.
3. Experience in hospital security preferred.
4. Customer service experience in hospitality preferred.
5. Basic computer skills, including Microsoft Word and Excel.
6. Effective communication skills in English; bilingual in Spanish preferred.