Public Safety Officer (Full Time, Evening shift) I

Nicklaus Children's Health System in; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Miami is seeking a dedicated Public Safety Officer for evening shifts. The role involves ensuring safety across hospital premises, responding to emergencies, and providing exceptional customer service. Ideal candidates will have a high school diploma and experience in security, with a focus on effective communication and crisis intervention. Join a committed team ensuring a safe environment for patients and staff.

Qualifications

• Experience in hospital security and customer service preferred.
• Effective communication skills in English; bilingual in Spanish preferred.

Responsibilities

• Polices hospital buildings and grounds to prevent incidents.
• Provides exceptional customer service to patients and staff.
• Investigates incidents and writes detailed reports.

Skills

Communication

Customer Service

Crisis Intervention

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Public Safety Officer (Full Time, Evening shift) I (Security)

Job Summary

Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism, and injuries. Works under the supervision of the Shift Supervisor and the Manager.

Job Specific Duties

1. Adheres to attendance policies, guidelines, and expectations, ensuring proper handoff, shift coverage, team collaboration, and safety for patients and staff.
2. Provides exceptional customer service to all customers, patients, and co-workers, as measured by the department’s customer service survey.
3. Escorts visitors, patients, and employees within the hospital grounds when necessary.
4. Investigates incidents reported by staff, visitors, physicians, or patients, writes incident reports, and documents investigations according to hospital standards.
5. Maintains logs and checklists, including security calls, dispatch records, camera footage, and door security.
6. Patrols and secures hospital buildings, ensuring all doors are locked and areas designated as sensitive are secure, especially after hours.
7. Reports safety and fire hazards observed during patrols and inspections.
8. Responds to calls from medical staff, providing support per hospital guidelines and CPI training, such as assisting with Baker acts and holding patients for medical treatment.
9. Responds promptly to alarms, including panic alarms and emergency codes.
10. Writes detailed incident reports and maintains daily activity logs.
11. Conducts fire watches in areas under construction every 1-2 hours or as needed.
12. Performs ALSM rounding in construction areas daily, depending on project duration.
13. Responds to elevator malfunctions, ensuring safety for patients, families, and staff.
14. Monitors visitor registration areas, ensuring proper sign-in procedures for safety and security.
15. Responds to emergency situations following established protocols for codes such as Code Red and Code Strong.
16. Escorts medical staff during the transport of deceased patients.
17. Monitors and escorts behavioral health patients, ensuring safety and adherence to Baker Act guidelines, including assistance with holding patients if necessary.
18. Secures the helipad during patient helicopter arrivals.
19. Conducts monthly AED checks during the 2nd or 3rd shift, or as needed for compliance.
20. Provides supervision and observation of behavioral health patients, utilizing non-violent crisis intervention strategies (CPI).
21. Maintains active certifications: American Heart Association AED within 30 days of hire, CPI within 90 days, and Florida Security D License within 90 days.
22. Possesses and maintains a valid Florida driver’s license with an approved driving record.
23. Completes NCH Security Training Program within 6 months of probationary period.

Knowledge, Skills, and Abilities

• High school diploma or equivalent preferred.
• Basic Security Officer Healthcare Training Course and IAHSS certification preferred.
• Experience in hospital security and customer service preferred.
• Basic proficiency with computers and Microsoft Office (Word, Excel).
• Effective communication skills in English; bilingual in Spanish preferred.