Public Safety Officer

St. Charles Health System; Madras (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

St. Charles Health System is looking for a Public Safety Officer to ensure the safety of patients, caregivers, and visitors. This position requires adherence to safety protocols and management of patient transports in crisis situations.

The ideal candidate must have a high school diploma and will be trained in various safety and security certifications. Strong communication and crisis management skills are essential for success in this role.

Qualifications

• Ability to manage crisis situations safely and effectively.
• Must obtain CPR and Basic Life Support certification within 30 days.
• Will go through a new officer training curriculum of 6–8 weeks.

Responsibilities

• Ensure safety of patients, caregivers, and visitors.
• Coordinate secure transports for patients in behavioral health crises.
• Respond to emergency codes as needed.
• Complete timely and accurate security reports.

Skills

Crisis management

First aid/CPR

Customer service

Security monitoring

Education

High school diploma or GED

Job description

Job Overview

The Public Safety Officer ensures the safety of patients, caregivers, and visitors of St. Charles Health System. This position ensures the safety and security of all property, including buildings, equipment, and assets on St. Charles Health System property. The Public Safety Officer adheres to all applicable rules and provisions of the Oregon Administrative rules and statutory authority to transport patients safely and securely. The Officer is frequently called to situations with patients in a behavioral health crisis that could potentially become violent and ensures safe transportation of those patients to other facilities in accordance with the St. Charles Code of Ethics. Provides a safe environment in which to offer the best possible care to St. Charles Health System patients.

Essential Functions and Duties

• Performs secure transport. When called for a secure transport, the officer will assess the need for restraints, and using the least restrictive method possible will secure the patient in a caged vehicle in accordance with Oregon state statutes.
• Adheres to all provisions outlined in the St. Charles Behavioral Health code of ethics, including all integrity guidelines.
• Responds to emergency codes.
• Works as a security dispatcher, taking calls, coordinates officer movement and priorities, interacts with tracking software and completes reports. Monitors security cameras and other security systems.
• Responsible for completing timely and accurate reports such as, but not limited to, code gray debriefs, after action reports, and special security reports.
• Monitors parking and enforces hospital parking rules.
• Escalates all policy violations to security leadership.
• Serves as front line customer representative for the hospital. Greets patients and visitors and provides wayfinding services.
• Conducts real-time threat assessments and makes recommendations upon recognition or notification of any real or perceived threat to the organization, facility, department, or caregiver.
• Removes all items the patient could use to injure themselves or others.
• Operates vehicle in a safe manner in accordance with all traffic laws while transporting the patient.
• In the event of an emergent situation with a patient, renders first aid or CPR as appropriate within their scope.
• Completes all required documentation to the standards of all regulatory agencies.
• Ensures the safety and security of all patients, caregivers, visitors, and property of St. Charles Health System.
• Operates metal detector (stationery and handheld) and maintains its use within policy.
• Frequently inspects the buildings to ensure security of entrances, departments, and public areas.
• Provides professional service and direction to patients and families presenting to St. Charles Health System Hospitals for after-hours care in the hospital.
• Leads de-escalation support as situations require.
• Coordinates with the Admitting and Nursing staff to ensure all entrances are monitored.
• Responsible for crowd control during a mass casualty or event which may bring numerous patients and non-patients to the hospital.
• Monitors cameras and secure doors and responds to alarms related to facility related problems. Troubleshoots system issues as trained.
• Follows all safety rules and procedures for work areas.
• Functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.
• Supports the vision, mission, and values of the organization in all respects.
• Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: High school graduate or GED equivalent.

Must be willing and able to pass and maintain the below classes and/or certifications that are provided by SCHS.

• ODOT Safe driver training (4 hours once)
• Workplace Violence Prevention Training (8 hours annually)
• Secure transport training (4 hours annually)
• Handcuffing Tactics (4 hours annually)
• Defensive Tactics (8 hours annually)

Preferred: N/A.

Licensure / Certification / Registration

Required: Ability to obtain DPSST Armed/Unarmed Professional certification within 90 days of hire and maintain certification throughout employment. AHA Basic Life Support for Healthcare Provider certification within 30 days of hire. Code Gray Training upon hire. Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to pass all phases of the initial 6–8-week new officer training curriculum.

Preferred: Certified Advanced Healthcare Security Officer (CAHSO).

Experience

Required: N/A.

Preferred: One year of corrections, military, first responder (law enforcement, EMS), Behavioral health or related security experience. One year of customer services related experience with heavy public contact. Two years’ security experience in a hospital setting.