Public Safety Officer

Children's Wisconsin; Appleton (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Children’s Wisconsin is dedicated to the health and well‑being of children and seeks a Public Safety professional to support our facilities. The role involves patrolling areas, responding to emergencies, and performing weapon screening to prevent prohibited items from entering our campuses.

You will investigate incidents, complete reports, and coordinate with dispatchers and local law enforcement as needed.

Qualifications

• High School diploma or GED required; related coursework preferred.
• Post high school coursework in criminal justice or related field preferred.
• 1+ years customer service experience required.
• 1+ years as a uniformed security officer in healthcare or similar preferred.
• 1+ years weapon screening experience preferred.

Responsibilities

• Patrols assigned areas of facilities and grounds; respond to emergencies and calls for service.
• Investigates incidents; writes incident reports and interviews victims/witnesses.
• Assist Dispatchers, monitor surveillance and alarms, direct personnel as needed.
• Respond to emergencies with crowd control, verbal/physical intervention, and other duties as required.
• Provide weapons screening at designated locations and liaise with law enforcement.
• Guide and escort staff, visitors, and patients; maintain security of property and records.

Skills

Customer service

Security experience

Communication skills

Interpersonal skills

Incident reporting

Computer skills

Analytical thinking

Crisis prevention

Physical capacity

Education

High School diploma or GED

Criminal justice coursework

Tools

Microsoft Word

Excel

Epic hospital software

CAD

Incident Reporting system

Surveillance systems

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary Responsible for providing support to Public Safety operations at Children's Wisconsin facilities. Duties may include, but not limited to, any or all of the following: patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service, perform inspection tours and investigate incidents, general office or record keeping tasks, verbally de‑escalate and if needed, physically restrain patients or disruptive individuals, perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property, secure property/evidence as needed/directed, liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.

Essential Functions

• Patrols (by foot and vehicle) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
• Investigates and writes incident reports on a wide variety of security‑related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains and processes evidence related to the incident and interviews victims, witnesses, and suspects.
• Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency lines and directs personnel appropriately. Monitors various surveillance and alarm systems. Answers intercom and elevator calls for assistance promptly and professionally.
• Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, medical, combative and/or disruptive patients, and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's facilities. Secures property/evidence as needed and/or directed. Liaison with MRMC Campus Public Safety/Security departments and local law enforcement. Performs security inspection tours and notifies appropriate personnel of problems, as necessary.
• Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties. Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others.
• Badges and screens visitors per the visitation policy. Determines the guest’s destination and/or transportation needs. Provides precise way‑finding. Directs and/or escorts employees, visitors, clients, and patients to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed. Provides basic hospital information services, including being assigned to a Welcome Center.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Post high school course work in criminal justice or related field preferred

Experience

• 1+ years previous customer service experience required
• 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred
• 1+ years experience performing weapon screening preferred

Knowledge, Skills, and Abilities

• Requires an acceptable driving record, ability to be insured by CHHS carrier.
• Ability to successfully complete all required organizational and department introductory and annual competency training processes.
• Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities.
• Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
• Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening Technology, etc.)
• Analytical skills necessary in order to inspect, respond and manage emergent situations, inspect hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare security incident reports, missing property reports, etc.
• Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises.
• Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE).
• Ability to respond to emergent situations in a professional and calming disposition while maintaining effective communication.
• Marcus Crisis Prevention Program Certification (MCPP)
• Marcus Autism Center required within 1 year of hire

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required
• License Driver's License - State of Wisconsin required

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well‑being of children

We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.